| |
|
|
|
|
Call Center Recording, Quality Assurance and Communications Monitoring Solutions
Accurate Always provides the tools organizations need to record, monitor, retrieve and manage their VoIP and digital telephone, radio and video communications with the Voxida appliances. Voxida is used to reduce liability, ensure regulatory compliance and to improve customer interaction quality while easily fitting into existing work-flows and onsite technology. Calls can be retrieved, reported on and quality monitored using a single interface, in standalone or multi-site environments.
Voxida helps things run smoothly as a user-friendly client application provides call center agents, supervisors, managers and administrators with the tools they need to assure quality interactions, get real-time contact center diagnostics and review calls after they have transpired, or even while they are still in progress. As Voxida is highly configurable, you can specify which department, or what agent or supervisor, can access certain calls. You can also specify which calls are recorded on an extension-by-extension basis. |
|
Accurate Always also offers proven communications recording and monitoring technologies for aerospace and defense. |
|
|
|
|
|
|
|
|
The Voxida Call Recording and Communications Monitoring Solutions for Contact Centers, Healthcare Organizations, Aerospace and Defense
Voxida combines the hardware and call recording software required to capture and quality monitor calls in your contact center or facility in a single, scalable, full managed appliance. Meet Voxida now. |
|
|
|
|
|
|
Voxida Video, Digital and VoIP Call Recording and Monitoring Appliances
There are several Voxida appliance models which are able to simultaneously record video, digital, analog and VoIP calls in your center. |
|
Voxida Contact Center Monitoring, Recording and Reporting Software Suite
The primary Voxida Software Suite includes the tools you need to record conversations, monitor calls and assure quality in your call center. |
|
Additional Voxida Call Recording, Archival and Auditing
Modules
Accurate Always offers additional contact center software modules to further enhance your experience with Voxida. |
|
|
|
|
|
|
|
|
Reduce project risk and conserve capital with Voxida
The Voxida digital and VoIP call recording systems are fully proven in high traffic customer call centers and mission-critical installations. Rapid rollout is ensured; there is minimal integration required and very low project overhead. The vast majority of call centers using Voxida are up and recording from Day One. Contact us to learn more about the real costs of recording and quality monitoring calls and how Voxida can help you make call recording a profit, rather than a cost, center. |
|
About Accurate Always
A trusted name in digital and IP voice recording, Accurate serves a wide range of call centers that record and monitor calls for quality assurance, compliance, customer-agent interaction verification and to optimize their internal resource utilization. By offering the Voxida call recording integrated solutions, Accurate Always has served domestic and international, private and public sector markets since 2003. Learn more… |
|
|
|
|
|
|
|
|
