HomeAlcatel Call Recording with TDM and VoIP Phones - Call Center Recording Systems

Record Alcatel Calls with VoIP and Digital Phones

Call recording and quality monitoring systems that work with your existing network

The Voxida call recording and monitoring solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise Alcatel PBX models. All associated call details are recorded with the audio, which is important when you need to find, report on, and analyze your communications.

Search through your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return all calls that fit within your search criteria. Additionally, Voxida allows you to securely live-monitor conversations over your private network while they are being logged.

Voxida supports PBX models such as the:

• 4200/4400 PBX
• OmniPCX 4400 PBX
• OXO
• OmniPCX Express R 6.0 OXE

The Voxida Optimized IP Voice and Screen Recording Systems with Full, Integrated Alcatel PBX Call Recording Support

Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers for inbound and outbound calls. You can see the available call recording systems here:

• The Voxida 3155 Compact Series
• The Voxida 3255 Performance Series
• The Voxida 3355 Enterprise Series
• The Voxida Video Series
• The Voxida Hive Series

The Voxida Voice software suite records and monitors Alcatel PBX calls

• Voxida Record: Full-time call recording software
• Voxida Demand: On demand call recording software
• Voxida Schedule: Scheduled call recording software
• Voxida Monitor: Live call monitoring software
• Voxida Report: Call center reporting software

Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your communication volume, workflow and budget. Contact us at 1-800-828-9428 to talk to our sales engineers today about recording calls from your Alcatel 4200 or Omni PCX 4400 PBX. You can also send us an email for an immediate response.