HomeAvaya Aura Communications Manager (ACM) Recording- ACM Call Center Recording Systems

Avaya Call Recording with Digital and IP Telephones

Contact center and governmental organization call recording and quality monitoring systems that work with your existing Avaya VoIP or Digital (TDM) infrastructure

Voxida call recording and monitoring solutions fully support both your current and future telecom environments. Voxida is engineered to work with enterprise Avaya PBX models and media gateways. The solutions capture all associated details along with the call audio, which allows you to find, report on, and analyze your communications quickly and easily.

Search your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return every calls recording that fits your search criteria. Additionally, Voxida allows you to live-monitor calls over your private network while they are being recorded, with the utmost security.

Voxida also records Avaya's newly acquired Nortel PBX line, including the Communication Servers, the Meridian releases and more. Read more about the supported Avaya Blue/Nortel PBX models here.

The Voxida Optimized IP Voice Recording Systems with Full, Integrated Avaya Communications Manager and Avaya Aura Call Recording Support

You can use Voxida to increase profitability while exceeding customer satisfaction goals in your contact center or governmental organization. Voxida is a turnkey solution that combines the hardware and software required to record customer/agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that you can use to record calls in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers that wish to capture inbound and outbound calls. You can see the available systems here:

• The Voxida 3155 Compact Series
• The Voxida 3255 Performance Series
• The Voxida 3355 Enterprise Series
• The Voxida Video Series
• The Voxida Hive Series

The Voxida Voice software suite records and monitors Avaya PBX calls

• Voxida Record: Full-time call recording software
• Voxida Demand: On demand call recording software
• Voxida Schedule: Scheduled call recording software
• Voxida Monitor: Live call monitoring software
• Voxida Report: Call center reporting software

Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your call volume, workflow and budget. For more information about recording Avaya G3, Avaya Aura Communications Manager (ACM), IP Office or other Nortel or Avaya PBX calls send our sales engineers an email.