Avaya Call Recording with Digital and IP Telephones

Contact center and governmental organization call recording and quality monitoring systems that work with your existing Avaya VoIP or Digital (TDM) infrastructure


Voxida call recording and monitoring solutions fully support both your current and future telecom environments. Voxida is engineered to work with enterprise Avaya PBX models and media gateways. The solutions capture all associated details along with the call audio, which allows you to find, report on, and analyze your communications quickly and easily.

Search your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return every calls recording that fits your search criteria. Additionally, Voxida allows you to live-monitor calls over your private network while they are being recorded, with the utmost security.

Supported Avaya PBX models include

    Avaya Definity/G3 PBX models:
  • Definity 2-wire/G3
  • Definity 4-wire
    Avaya Aura Communications Manager (ACM) models:
  • S8300 2-wire
  • S8500
  • S8700 Media Server
    Avaya IP Office

Voxida also records Avaya's newly acquired Nortel PBX line, including the Communication Servers, the Meridian releases and more. Read more about the supported Avaya Blue/Nortel PBX models here.

Systems
Voxida Software Suite
Voxida Additional Modules

The Voxida Call Recording and Quality Assurance Systems

Voxida is offered as a comprehensive recording solution that combines the hardware and software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital/TDM, analog and VoIP calls.

The Fully Featured Voxida Software Suite

Voxida is designed to respond to your demands, accommodate your existing work-flow and efficiently capture, monitor, report and replay your digital and IP telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and assure quality in your call center or governmental organization.

Optional Voxida Call Recording and Monitoring Software Modules

The Voxida Software Suite allows you to quality monitor, record calls full-time, on-demand, or by schedule and run custom contact center reports. Accurate Always offers additional call center software modules to further enhance your experience with Voxida.

 

The Voxida Optimized IP Voice Recording Systems with Full, Integrated Avaya Communications Manager and Avaya Aura Call Recording Support

You can use Voxida to increase profitability while exceeding customer satisfaction goals in your contact center or governmental organization. Voxida is a turnkey solution that combines the hardware and software required to record customer/agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that you can use to record calls in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers that wish to capture inbound and outbound calls. You can see the available systems here:

The Voxida Voice software suite records and monitors Avaya PBX calls

Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your call volume, workflow and budget. For more information about recording Avaya G3, Avaya Aura Communications Manager (ACM), IP Office or other Nortel or Avaya PBX calls send our sales engineers an email.