HomeAvaya Call Recording for PBX with VoIP & TDM Phones - Call Center Recording Systems
Avaya Call Recording with Digital and IP Telephones
Call center recording and quality monitoring systems
that work with your existing Avaya VoIP or Digital (TDM) infastructure
About station-side, TDM or VoIP support for the enterprise Avaya PBX
The Voxida call recording and monitoring solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise Avaya PBX models and media gateways. All associated
call details are captured with the call audio, which is important when you need to find, report on, and analyze your communications.
Search through your records by agent, group, extension, ANI, DNIS,
date, time, duration, comment, flag or other customizable fields, and Voxida will immediately
return all calls recorded that fit within your search criteria. Additionally, Voxida allows you
to securely live-monitor
calls over your private network while they are being recorded.
Supported Avaya PBX models include
Avaya Definity/G3 models:
Definity 2-wire/G3
Definity 4-wire
Avaya Communications Manager (ACM) models, including the Aura:
S8300 2-wire
S8500
S8700 Media Server
Avaya IP Office
Merlin Magix models:
Merlin Magix 2 wire
Merlin Magix MLX (BRI)
Other Avaya models:
INDeX
one-X Quick Edition
We also record Avaya's newly acquired Nortel PBX line, including the Communication Servers, the Meridian releases and more. Read more about the supported Nortel PBX models here.
The Voxida Optimized IP Voice and Screen Recording Systems with Full, Integrated Avaya TDM and IP Call Recording Support
Voxida can be used to increase profitability
while allowing you to exceed customer satisfaction goals in your
contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time
or selective call recording tools for technical support desks
and multimedia contact centers for inbound and outbound calls. You can see the available call recording systems here:
Let Accurate Always assess your recording and quality monitoring
requirements and propose a solution that is a fit for your call
volume, workflow and budget. For more information about recording Avaya G3, Aura, ACM, IP Office or other
PBX callssend
our sales engineers an email.
