HomeContact Center Recording and Quality Monitoring / Quality Assurance Solutions by Industry

Contact Center Recording: Quality Monitoring and Call Recording Solutions by Industry

Voxida is the integrated contact center recording platform used to capture and quality monitor digital, VoIP, and analog telephone conversations in single, or multiple site, deployments. Voxida is used to reduce liability, verify transactions, improve customer service, train contact center agents and for industry compliance.

The buttons to the left will guide you to industry-specific pages. You can look there for additional information about call center recording applications for healthcare, law offices, trading floors, public safety, and inbound technical support call centers.

Voxida contact center recording and quality monitoring systems
• Reduce call center agent training costs
• Track key clients and customers
• Verify buy and sell orders
• Immediately reconstruct incidents
• Help you dispatch appropriate resources
• Monitor agent calls to assure quality customer interactions
• Actively share vital call data with satellite offices and staff in the field
• Email or export call records, per custom business rules
• Get real-time analytics and comprehensive call center reporting software tools
• Archive conversations for rapid retrieval

Want to see what Voxida can do for inbound and outbound call centers?

Learn more about the Voxida contact center recording and quality assurance solutions by clicking the links, below.

You can trust the Voxida proven communications monitoring and call recording solutions to scale effortlessly to meet your growing needs. Voxida supports both digital and analog interfaces for telephone and radio, and all major proprietary digital PBX systems and is used for VoIP call recording. In action, the Voxida servers are currently supporting up to 480 lines and 340,000+ channel-hours, per appliance, in customer contact centers and in industries including healthcare, financial, legal and public safety.

Our team is also a helpful resource that you can utilize when evaluating contact center call recording and monitoring for compliance, agent training and quality assurance. Please email us if you'd like some assistance.