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  Fully supported customers. Contact Center Recording, Call Monitoring and Review for Quality Assurance

Customer contact call centers are dynamic. Agents need to perform and upsell. Managers need to be empowered. Relationships are key. We can help. Voxida streamlined solutions deliver unparalleled functionality to ensure long-term relationships.

When recording calls in your contact center, they can be monitored anywhere you have an Internet connection with Voxida's true LAN /WAN system. With Voxida, you get immediate accessibility to vital records, can create custom DVD training tools for agents from actual recorded calls. You can email a select telephone call to another location for immediate action and monitor selected agents in real-time.

Key contact center recording and quality monitoring features
  • New users and supervisors get started on call recordings and monitoring tasks. Today. The Voxida Viewer is the intuitive, consistent, rich graphical user interface (GUI) that's extremely easy to learn.
  • Seamless, secure operation. Engineered from the start to be a true networked client - server recording platform, Voxida makes it easy for your Systems Administrator and your Users to achieve more in less time. Remote operations work just like local operations, with full support for Windows NT/2000/2003/XP networks.
  • Users are armed with speed and unprecedented information. Voxida is extremely fast and lean. Our systems make intelligent use of call "triggers", by automatically responding to line signaling events, thus capturing a much richer level of detail than is possible with VOX driven recording products.
  • Your Center remains operational. There's nothing like Voxida's industrial "Blade" server design with 100% headroom throughout for maximum reliability. This guarantees revision control to ensure drop-in replacement repairs - something motherboard based systems cannot offer. Critical components are redundant and hot-swaps can be done in the field without powering down the unit.
  • A certain future and investment protection. The Voxida architecture is scalable for the future. Should your center grow or new advancements be made, Voxida can be updated easily and cost effectively.

    Our service, support, and ongoing education resources ensure that your investment will be protected, staff trained, and contact center operational for the years to come.
Need more information about Voxida communications recording solutions for your customer contact center? Just call 1-800-828-9428 or 1-650-728-9428 or send us an email.

See our contact center recording solutions to record digital telephone calls, monitor call centers and assure quality
Voxida increases profitability and allows you to exceed customer satisfaction goals in your contact center. The compact Voxida 3150, the rack mount Voxida 3250, and the enterprise Voxida 3350 provide comprehensive quality monitoring and full time or selective call center recording for technical support desks and multimedia contract centers for inbound and outbound calls.
 
     
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fleft Contact Center Recording
Mission Critical DVRS
Record Inbound Support Calls
Digital Voice Recording Systems
Healthcare Call Center Recording
Digital Station Side Recording
Recording Calls on Demand
Full Time Recording
Trunk Side Recording
Contact Center Quality Monitoring
Record Avaya Calls
Nortel Call Recording
NEC NEAX Recording
Inter-Tel Axxess Recording
Other Fully Supported PBX Models
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