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Contact Center Recording, Call Monitoring and Review for Quality Assurance
Customer contact call centers are dynamic. Agents need
to perform and upsell. Managers need to be empowered. Relationships
are key. We can help. Voxida streamlined solutions deliver unparalleled
functionality to ensure long-term relationships.
When recording calls in your contact center, they can be monitored anywhere you have an Internet connection
with Voxida's true LAN /WAN system. With Voxida, you get immediate
accessibility to vital records, can create custom DVD training
tools for agents from actual recorded calls. You can email a
select telephone call to another location for immediate action
and monitor selected agents in real-time.
- New users and supervisors get started on call recordings
and monitoring tasks. Today. The Voxida
Viewer is the intuitive, consistent, rich graphical user interface
(GUI) that's extremely easy to learn.
- Seamless, secure operation. Engineered
from the start to be a true networked client - server recording
platform, Voxida makes it easy for your Systems Administrator
and your Users to achieve more in less time. Remote operations
work just like local operations, with full support for Windows
NT/2000/2003/XP networks.
- Users are armed with speed and unprecedented information.
Voxida is extremely fast and lean.
Our systems make intelligent use of call "triggers", by automatically
responding to line signaling events, thus capturing a much
richer level of detail than is possible with VOX driven recording
products.
- Your Center remains operational. There's
nothing like Voxida's industrial "Blade" server design with
100% headroom throughout for maximum reliability. This guarantees
revision control to ensure drop-in replacement repairs - something
motherboard based systems cannot offer. Critical components
are redundant and hot-swaps can be done in the field without
powering down the unit.
- A certain future and investment protection.
The Voxida architecture is scalable for the future. Should your center grow or new advancements be made, Voxida can be updated easily and cost effectively.
Our service, support, and ongoing education resources ensure
that your investment will be protected, staff trained, and
contact center operational for the years to come.
Need more information about Voxida
communications recording solutions for your customer contact center? Just call 1-800-828-9428 or 1-650-728-9428 or
send us an email.
to
record digital telephone calls, monitor call centers and assure
quality
Voxida increases profitability
and allows you to exceed customer satisfaction goals in your
contact center. The compact Voxida 3150, the rack mount Voxida
3250, and the enterprise Voxida
3350 provide comprehensive quality monitoring and full time
or selective call center recording for technical support desks
and multimedia contract centers for inbound and outbound calls.
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