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Fully
supported: Contact center recording, call monitoring and review for quality assurance
Customer contact call centers are dynamic. Agents need
to perform and upsell. Managers need to be empowered. Relationships
are key. We can help. Voxida streamlined solutions deliver unparalleled
functionality to ensure long-term relationships.
Calls recorded in your contact center, they can be monitored anywhere you have an Internet connection over the LAN/WAN/VPN system. Voxida provides immediate
accessibility to vital records,enabling you to create custom DVD training
tools for agents from actual recorded calls. You can email a
select telephone call to another location for immediate action
and monitor selected agents in real time.
Key contact center recording and quality monitoring
features
- New users and supervisors get started on call recordings
and monitoring tasks...Today. The Voxida
Viewer is the intuitive, consistent, rich graphical user interface
(GUI) that's extremely easy to learn.
- Seamless, secure operation. Engineered
from the start to be a true networked client - server recording
platform, Voxida makes it easy for your Systems Administrator
and Users to achieve more in less time. Remote operations
work just like local operations, with full support for Windows
NT/2000/2003/XP networks.
- Users are armed with speed and unprecedented information. Voxida is extremely fast and lean.
Our systems make intelligent use of call "triggers", by automatically
responding to line signaling events, thereby capturing a much
richer level of detail than is possible with VOX-driven recording
products.
- Your Center remains operational. We designed Voxida to last. Voxida's industrial "Blade" server design has
100% headroom throughout for maximum reliability. This guarantees
revision control to ensure drop-in replacement repairs - something
motherboard based systems cannot offer. Critical components
are redundant and hot-swaps can be done in the field without
powering down the unit.
- A certain future and investment protection. The Voxida architecture is scalable for the future. Should your center grow or new advancements be made, Voxida can be easily and cost effectively updated.
Our service, support, and ongoing education resources ensure
that your investment will be protected, your staff trained, and
your contact center operational for years to come.
Need more information about Voxida
communications recording solutions for your customer contact center? Just call 1-800-828-9428 or
send us an email.
See our contact center recording solutions to
record digital telephone calls, monitor call centers and ensure
quality
Voxida can be used to increase profitability
while allowing you to exceed customer satisfaction goals in your
contact center. The compact Voxida 3150, the rack mount Voxida
3250, and the enterprise Voxida
3350 provide comprehensive quality monitoring and full-time
or selective call center recording for technical support desks
and multimedia contact centers for inbound and outbound calls.
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