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HIPAA Compliant Call Recording and Quality Assurance Solutions for Healthcare

Secure contact center telephone quality monitoring, compliance, disease management and verification solutions for hospitals, insurance and healthcare providers

Voxida responds to today's healthcare contact center's unique call recording and retrieval requirements by enabling your organization to:

• Enhance patient and customer satisfaction through quality of service;
• Develop operational efficiency targets via a powerful, easy to use, call recording and monitoring interface; and
• Ensure full HIPAA (Health Insurance Portability and Accountability Act) regulatory compliance for hospitals and healthcare call centers.

The Voxida call recording and quality monitoring software for healthcare is also ideal for interdepartmental communication, dictation requirements, order verification, professional billing and call sharing. Records are organized in permanent, secure, searchable storage, enabling delivery of improved, streamlined customer care. We offer rapid deployment, full verification, call accounting and the peace of mind that comes with full, fail-over compliance.

Whether you need to monitor satellite agencies, train new staff, track and search records, monitor disease management telecommunications or immediately access vital conversations and verbal orders, Voxida delivers. You will benefit from our professional experience and proven technology, training and support to increase return on investment and improve business performance.