|
| |
|
|
| |
Voxida is the integrated digital voice recording platform
used to record and quality monitor telephone and radio calls. Voxida is used to reduce liability, verify orders, improve customer service, train contact center agents and for industry
compliance.
The Voxida contact center monitoring and call recording
solutions:
- Reduce agent training costs in your call center
- Track key clients and customers
- Verify buy and sell orders
- Immediately reconstruct incidents with simultaneous multi-channel
playback
- Dispatch appropriate resources
- Quality monitor agents while replaying and recording calls
- Actively share vital call data with satellite offices and
staff in the field
- Email or export call records
- Get real-time analytics and comprehensive call reporting,
contact center-wide
- Archive call data for rapid retrieval with fully managed
DVD catalogs.
Fully supported contact center recording
and quality monitoring
Voxida supports both digital and analog interfaces for telephone
and radio, fax and all
major proprietary PBX systems and VoIP phones. In action, the Voxida
servers are supporting up to 192 lines and 100,000+ channel-hours
per chassis in contact centers and in industries including healthcare,
financial, legal and public safety. With Voxida, you can trust
the proven communications monitoring and call recording solution
to scale effortlessly to meet your growing contact center needs.
Want to see what Voxida can do for inbound and outbound call centers?
The buttons on the left will guide you to industry specific pages.
You can look there for additional information call recording
applications for healthcare, law office, banking, public safety,
and technical support inbound call centers. You can also see the Voxida Telephone Call Recording and Monitoring Systems now.
Our support section provides more information on topics including full
time call center recording, selective
call recording, contact
center quality monitoring and common connection scenarios for PBX, radio, telephone,VoIP and T1/E1 recording.
Our team is also a helpful resource to utilize when evaluating
call recording and monitoring options. Please email
us or call toll free at 1-800-828-9428 if you'd like some assistance. |
|
| |
|
|
|
|
