Record Ericsson Calls with Digital/TDM Phones

Call recording and quality monitoring systems that work with your existing network

The Voxida solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise PBX models. All associated call details are recorded with the audio, which is important when you need to find, report on, and analyze your communications.

Search through your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return all calls that fit within your search criteria. Additionally, Voxida allows you to securely live-monitor conversations over your private network while they are being logged.

Ericsson PBX support includes PBX such as the

  • Ericsson MD110; and
  • Ericsson Business Phone Systems
Systems
Voxida Software Suite
Voxida Additional Modules

The Voxida Call Recording and Quality Assurance Systems

Voxida is offered as a comprehensive call recording solution that combines the hardware and call recording software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls.

The Voxida Contact Center Recording Software Suite

Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and assure quality in your call center.

Optional Voxida Call Recording
Software Modules

The Voxida Call Recording Software Suite allows you to quality monitor, record calls full-time, on-demand, or by schedule and run custom contact center reports. Accurate Always offers additional call center software modules to further enhance your experience with Voxida.

 

The Voxida Optimized IP Voice and Screen Recording Systems with Full Ericsson MD110 PBX and Business Phone System Call Recording Support

Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers for inbound and outbound calls. You can see the available call recording systems here:

The Voxida Voice software suite records & monitors Ericsson PBX calls

Let Accurate Always assess your requirements and propose a solution that is a fit for your call volume, workflow and budget. Call 1-800-828-9428 to talk to our sales engineers today about recording calls from your Business Phone or MD110 PBX/PABX. You can also send us an email for an immediate response.