HomeLearnCall Recording Notification Laws- what to know before recording calls in your call center

U.S. and International Call Recording and Notification Laws

Information about when and how can you record

When considering deploying a call recording solution in your enterprise, it's helpful to know the laws in your country or state before you commence recording. Many countries mandate that you notify the one or more parties that the call is being recorded.

We’ll try to give you an overview of notification laws for recording calls, worldwide, and per state in the US. Please note that legislation is prone to change. While we strive to provide the most current information, always consult a local attorney before recording any phone calls. This information does not constitute legal council.

United States Federal and State laws on call recording

The U.S. federal law allows recording of phone calls with the consent of at least one party. This means if you are initiating a recording on a call that you are participating in, the other party does not need to be notified that the call is being recorded.

Currently, 12 states require the consent of all parties to a conversation: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.

Notification of recording

Prior to recording, you may need to notify a party that you are about to record. This is generally accomplished with a verbal notification by the recording party or an automatic, periodic beep tone, indicating that the call is about to be recorded and while the recording is taking place. Voxida's voice recording solutions provide an optional beep tone, to notify callers that the call is being recorded. There are specific requirements for this beep tone. The beep tone needs to be a 1260 to 1540 Hertz tone, lasting 170 to 250 milliseconds, and broadcast for both sides to hear every 12 to 15 seconds, while the call recording is taking place.

If you are not using verbal notification through an IVR, or on a case-by-case basis via the agents in your call center, Voxida can be set to provide the required tone for you.

International laws and regulations on call recording notification

Telephone recording regulations in countries other that the USA or Canada vary widely. Check with your local government's telecommunications authority for the applicable laws in your area. Many countries do not have specific laws covering telecommunications and regulate on a case-by-case basis. Great Britain's laws are somewhat vague and are in place primarily to protect employees by requiring non-recorded telephones on site. In some countries, declaration of call recording in corporate literature or in a signed employment contract is enough notification.

Canadian one-party notification for call recording

Canada requires "one-party notification" - only one person in the conversation needs to be aware that the conversation is being taped.

British call recording notification law

Great Britain requires single-party notification. It's advisable to check with a local attorney before recording.

Australian call recording notification law

The Australian Communications Authority has published a "Telecommunications Interception Review" which states "The Telecommunications (Interception) Act 1979 prohibits a person from listening to or recording, by any means, of a communication in its passage over a telecommunications system without the knowledge of the person making the communication. A communication includes conversation and a message, and any part of a conversation or message, whether in the form of speech, music or other sounds, data, text, visual images, signals or in any other form or combination of forms." For more information, please see the Australian Communications Authority's (ACA) website at http://www.aca.gov.au/

The Voxida Call Recording and Quality Assurance Systems Voxida is offered as a comprehensive call recording solution that combines the hardware and call recording software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls.		The Voxida Contact Center Recording Software Suite Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and assure quality in your call center.		Optional Voxida Call Recording Software Modules The Voxida Call Recording Software Suite allows you to quality monitor, record calls full-time, on-demand, or by schedule and run custom contact center reports. Accurate Always offers additional call center software modules to further enhance your experience with Voxida.
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