U.S. and International Call Recording and Notification Laws

Learn when and how you can record VoIP, analog and digital/TDM calls

When considering deploying an on-demand or a full-time call recording solution in your enterprise, it helps to know the laws in your country or state before you commence recording. Many countries mandate that you notify the party or parties in question that the call is being recorded.

We’ll try to give you an overview of notification laws for recording VoIP conversations, analog radio, intercom and telephone and digital/TDM phone and radio calls, worldwide and on a state-by-state basis in the United States. Please note that call recording notification legislation is prone to change. While we strive to provide the most current information, always consult a local attorney before recording any phone calls. This information does not constitute legal council.

Federal and state laws on call recording in the United States

U.S. federal law allows the recording of phone calls with the consent of at least one party. This means that if you are initiating a recording on a call that you are participating in, the other party does not need to be notified that the call is being recorded.

Currently, 12 states require the consent of all parties involved in a particular conversation: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.

Notification of call recording

Prior to recording, you may need to notify a party that you intend to record. This is generally accomplished with a verbal notification by the recording party or an automatic, periodic beep tone indicating recording is about to begin and during the recording. Voxida call recording solutions provide an optional beep tone in certain configurations to notify callers of the call recording. There are specific requirements for this beep tone. The beep tone needs to be a 1260 to 1540 Hertz tone lasting 170 to 250 milliseconds and broadcast for both sides to hear every 12 to 15 seconds during the call recording.

International laws and regulations on call recording notification Canadian one-party notification for call recording

Canada requires "one-party notification"; only one person in the conversation needs to be aware that the conversation is being recorded.

Other countries

Telephone recording regulations in countries other than the United States or Canada vary widely. Check with your local government's telecommunications authority for the applicable laws in your area. Many countries do not have specific laws covering telecommunications and regulate on a case-by-case basis.

British call recording notification law

Great Britain requires single-party notification. It's advisable to check with a local attorney before recording. Britain's laws are somewhat vague and are in place primarily to protect employees by requiring non-recorded telephones on site. In some countries, declaration of call recording in corporate literature or in a signed employment contract is enough notification.

Australian call recording notification law

The Australian Communications Authority published the "Telecommunications Interception Review," which states "The Telecommunications (Interception) Act 1979 prohibits a person from listening to or recording, by any means, of a communication in its passage over a telecommunications system without the knowledge of the person making the communication. A communication includes conversation and a message, and any part of a conversation or message, whether in the form of speech, music or other sounds, data, text, visual images, signals or in any other form or combination of forms." For more information, please see the Australian Communications Authority's (ACA) website at http://www.aca.gov.au/

   
Systems
Voxida Software Suite
Voxida Additional Modules

The Voxida Call Recording and Quality Assurance Systems

Voxida, a comprehensive call recording solution, combines the hardware and software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital/TDM, analog and IP voice calls.

The Voxida Contact Center Recording Software Suite

Voxida responds to your demands, accommodates your work flow and efficiently captures, monitors, reports on and replays your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and video, run reports and assure quality in your call center.

Optional Voxida Call Recording
Software Modules

The Voxida Call Recording Software Suite allows you to monitor the quality of calls, record calls full-time, on-demand, or by schedule and run custom contact center reports. Accurate Always offers additional call center software modules to further enhance your experience with Voxida.

 

 

Why do organizations and call centers record and quality monitor calls?

Voxida, a leading integrated digital voice recording software and hardware solution, is deployed in customer contact centers, inbound and outbound call centers, brokerages, and defense and aerospace settings. Customers typically use call recording for contact center quality monitoring, workforce management, agent and customer service representative training, evaluation and verification, dispute resolution and for accurate incident reconstruction. Voxida supports VoIP, all major PBX-- including Avaya, Inter-Tel, Cisco, NEC, Nortel, Siemens models -- and many more digital, analog and IP PBX systems.

Do you need a proven, reliable and affordable call recording solution?

Voxida call recording appliances are used for quality monitoring, workforce optimization, agent training, evaluation and verification, dispute resolution and accurate incident reconstruction. Voxida responds to the most demanding contact center, legal, government, military, financial and banking, help desk call centers, and air traffic control (ATC) call recording needs. See Accurate Always' secure, fully featured contact center call recording solutions now or contact us for more information.

Regardless of any of the above information, be sure to consult a local attorney before recording any phone calls. This information does not constitute legal council.