When considering deploying an on-demand or a full-time call recording solution in your enterprise, it helps to know the laws in your country or state before you commence recording. Many countries mandate that you notify the party or parties in question that the call is being recorded.
We’ll try to give you an overview of notification laws for recording VoIP conversations, analog radio, intercom and telephone and digital/TDM phone and radio calls, worldwide and on a state-by-state basis in the United States. Please note that call recording notification legislation is prone to change. While we strive to provide the most current information, always consult a local attorney before recording any phone calls. This information does not constitute legal council.
U.S. federal law allows the recording of phone calls with the consent of at least one party. This means that if you are initiating a recording on a call that you are participating in, the other party does not need to be notified that the call is being recorded.
Currently, 12 states require the consent of all parties involved in a particular conversation: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.
Prior to recording, you may need to notify a party that you intend to record. This is generally accomplished with a verbal notification by the recording party or an automatic, periodic beep tone indicating recording is about to begin and during the recording. Voxida call recording solutions provide an optional beep tone in certain configurations to notify callers of the call recording. There are specific requirements for this beep tone. The beep tone needs to be a 1260 to 1540 Hertz tone lasting 170 to 250 milliseconds and broadcast for both sides to hear every 12 to 15 seconds during the call recording.
The Voxida Call Recording and Quality Assurance Systems
Voxida, a comprehensive call recording solution, combines the hardware and software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital/TDM, analog and IP voice calls.
The Voxida Contact Center Recording Software Suite
Voxida responds to your demands, accommodates your work flow and efficiently captures, monitors, reports on and replays your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and video, run reports and assure quality in your call center.
Optional Voxida Call Recording
Voxida call recording appliances are used for quality monitoring, workforce optimization, agent training, evaluation and verification, dispute resolution and accurate incident reconstruction. Voxida responds to the most demanding contact center, legal, government, military, financial and banking, help desk call centers, and air traffic control (ATC) call recording needs. See Accurate Always' secure, fully featured contact center call recording solutions now or contact us for more information.Regardless of any of the above information, be sure to consult a local attorney before recording any phone calls. This information does not constitute legal council.