NEC Call Recording with VoIP and Digital Phones

Call recording and quality monitoring systems that work with your existing network


The Voxida call recording and monitoring solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise NEC PBX models. All associated call details are recorded with the call audio, which is important when you need to find, report on, and analyze your communications.

Search through your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return all calls that fit within your search criteria. Additionally, Voxida allows you to securely live-monitor calls over your private network while they are being recorded.

NEC digital and VoIP recording support includes models such as

    NEAX models:
  • NEAX 1000
  • NEAX 2000
  • NEAX 2400 IMS
  • NEAX 2400 IPX
  • NEAX IPS
    NEC Univerge models:
  • Univerge 8100
  • Univerge 8300
    Apex models:
  • Apex 3600
  • Apex 7400
    Other models:
  • Aspila EX
  • Aspire
    SV Series models:
  • SV7000
  • SV8000
  • SV8500
    Electra Elite models:
  • Electra Elite 192
  • Electra Elite IPK 1
  • Electra Elite IPK 2

Systems
Voxida Software Suite
Voxida Additional Modules

The Voxida Call Recording and Quality Assurance Systems

Voxida is offered as a comprehensive call recording solution that combines the hardware and call recording software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls.

The Voxida Call Recording Software Suite

Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and assure quality in your call center.

Optional Voxida Call Recording
Software Modules

The Voxida Call Recording Software Suite allows you to quality monitor, record calls full-time, on-demand, or by schedule and run custom contact center reports. Accurate Always offers additional call center software modules to further enhance your experience with Voxida.

 

The Voxida Optimized IP Voice and Screen Recording Systems with Full, Integrated NEC TDM and VoIP PBX Call Recording Support

Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers for inbound and outbound calls. You can see the available call recording systems here:

The Voxida Voice software suite records and monitors NEC PBX calls

Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your call volume, workflow and budget. Call 1-800-828-9428 to talk to our sales engineers today about recording calls with your NEC PBX or send us an email.