HomeNortel Call Recording and Phone Monitoring - Call Center Recording Systems
Nortel Call Recording with Digital & IP Phones
Call capture and quality monitoring systems
that work with your existing network
About station-side support for enterprise Nortel/Avaya
PBX
The Voxida solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise Nortel (Avaya) PBX, including the Meridian 1, Option 11, Option 61, Option 81c and the Communication Servers. All associated
call details are recorded with the call audio, which is important when you need to find, report on, and analyze your communications.
Search through your records by agent, group, extension, ANI, DNIS,
date, time, duration, comment, flag or other customizable fields, and Voxida will immediately
return all calls recorded that fit within your search criteria. Additionally, Voxida allows you
to securely live-monitor
calls over your private network while they are being recorded.
The Voxida Optimized Voice and Screen Recording Systems
with full Norstar, BCM, Meridian, SL100, CS and DMS-100
PBX integrated support:
Voxida can be used to increase profitability
while allowing you to exceed customer satisfaction goals in your
contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time
or selective call recording tools for technical support desks
and multimedia contact centers for inbound and outbound calls. You can see the available call recording systems here:
