Most of today’s contact centers record telephone calls on the station-side as they often have initiatives that require
full call detail reporting. Technical support desks, customer contact
centers, legal, and healthcare organizations generally choose this approach.
In a station-side environment, Voxida sits behind the PBX and connects to your extension lines via a passive tapping interface at the punch block. See the supported digital/TDM and VoIP PBX models.
Connect with Accurate Always
If you have any questions, please contact us and we will
assess your requirements and
propose a solution that is a fit for your call volume, workflow