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Enterprise VoIP Call Recording- Record IP Voice Calls with Voxida

The Voxida VoIP call recording systems are compatible with Cisco, Avaya, Ericsson, Siemens, Nortel and other supported VoIP-enabled PBX

Accurate Always VoIP call recording solutions support most enterprise proprietary VoIP systems. For a partial listing of the supported VoIP PBX, gateway or media server, by manufacturer, please explore the links below.

• Alcatel (including the OmniPCX)
• Avaya (including the S8300/S8500/S8700 Communication Servers, Avaya Aura and IP Office models)
  
• Cisco CallManager/ Unified Communication Manager (Including the Cisco CCX and the Cisco CCE models)
• Ericsson (MD110)
• Inter-Tel
• Nortel (including the Meridian 1/CS1000 and Nortel Norstar BCM)
  
• NEC (Univerge 8100/8300)
  
• Siemens (HiPath 4000)

Recording IP voice calls off Avaya, Cisco, Inter-Tel, Nortel, NEC, Siemens or other VoIP-enabled PBX can be done a number of ways, via a number of different protocols. Deployment can vary a great deal based on number of locations, subnets, operational requirements and internal security policies. Voxida can also be configured to record digital/TDM, key and analog phones off PBX systems as well. See more about digital/TDM PBX phone call recording and monitoring systems here.

Want to know how we could accomplish this in your center as well as what industry best practices are? Please email us about recording VoIP calls in your center.

See the Voxida contact center solutions:

• The Voxida VoIP Call Recording Appliances: Optimized hardware for IP voice and video capture
• The Voxida Voice Software Platform, which runs on the Voxida Appliances
• Optional Voxida Software Modules, which run on the Voxida Voice Software Platform

Please note that Voxida has an extensible framework that is constantly updated to support new interfaces and call recording requirements, which may or may not be detailed here. If you do not see your VoIP PBX or IP gateway listed, that does not necessarily mean that it is not supported. Please contact us for additional information about current VoIP call recording and monitoring support.