|
| |
|
|
| |
Recording all of the calls, all of the
time and by schedule
If you are interested in capturing calls for compliance or liability
reduction, full-time recording is a good option for your contact
center. Industries including public safety, financial, healthcare,
aerospace often choose full-time recording for their mission-critical
call capture. Full-time recording can be done on all lines, all
of the time, or by schedule on a per extension/channel basis.
The full time recording challenge
When you record full-time, you have more call records than you would
if you only recorded selectively. This requires system speed,
intelligent online storage and reliable, managed archiving. Accurate
Always built the Voxida digital voice recording systems to handle all your calls, all of the time,
and to retrieve large volumes of call data from the RAID hard
drives or DVD archived calls.
Voxida gets the job done with a solid architecture, rapid response
times with on-the-fly call processing, and a fully customizable
suite of archiving solutions available to your through a user-friendly interface. What you need is what you get. Please see more about Voxida's features and benefits here.
How full-time recording is done and what you can expect
With Voxida's lean architecture, search and review tools, and
large online storage capabilities, full-time recording is accomplished
in real time, allowing you to comment, flag and annotate calls
as they occur. Excellent compression, without call quality degradation,
allows you to store otherwise unheard-of amounts of data on Voxida
for immediate recall. Because Voxida compresses calls as they happen,
system latencies are a thing of the past.
Recording agents, extensions, groups and channels with schedules
you design and apply
It’s helpful to know that even if you are recording full-time,
Voxida allows you to limit your full-time recording to occur
during a defined schedule, for certain extensions, call types
or other criteria that you can specify.
One of the more powerful features that Voxida offers is the ability
for a manager or supervisor to create and assign custom recording
schedules. The recording schedules allow for full-time recording
during a work shift, by channel or port, and for specific agent
training and review.
Voxida also offers comprehensive reporting tools which allow
you to see data on the scheduled recording periods, providing
valuable analytics about the agent and work group performance
in your contact center.
During these scheduled recording periods, supervisors still have
full quality
monitoring control and a suite of real-time review tools
available for live call analysis.
For full-time recording, scheduled recording or on-demand recordingneeds, Voxida accommodates your most diverse and
dynamic contact center requirements. Voxida is easily
configured to record all lines full time, record telephone
and radio calls by schedule, or to record selectively. These
settings are available on a channel-by-channel basis and you can instantly apply
a single setting to your entire site, saving time and ensuring
accuracy.
Ready to talk more about recording full time and by schedule
in your call center? Email the Accurate Always business development team for a perfect-fit solution for your
call recording needs or call 1-800-828-9428 or 1-650-728-9428.
|
|
| |
|
|
|
|
