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Information about digital voice
recording connections to T1 and E1 interfaces, radio, VoIP and proprietary
PBX systems
When you are considering your contact center call recording plan,
connections are key. Depending on where you connect Voxida, you
can get a richer level of call detail, effectively live monitor
agent calls for quality or simply save money.
Here's some information about what you can expect Voxida to do
in relation to your telephone and radio system set-up. We’ll also address the
recording benefits for each set-up. Simply navigate through this
section by clicking the options on the left side of this page.
Voxida is versatile and can be installed as part of a larger communication network or simply run on your local machine. Either
installation delivers the same recording and review functionality.
We'll try to make some sense out of getting connected. When considering
outfitting your call center with a recording solution, there
are a few options for installation. The options that are available
to you depend on what type of lines you have coming into your
call center and what level of call detail that you wish to capture.
Voxida scales to accommodate all connections and whatever call
recording granularity you need.
If you have any questions, please contact us and we will assess
your recording and quality monitoring requirements and propose
a solution that is a fit for your call volume, workflow and budget.
Call 1-800-828-9428 or 1-650-728-9428 to talk to our sales engineers
today or send
us an email for further assistance. |
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