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Selectively Record In-Bound and Out-bound Contact Center Telephone Calls on Demand
Selective recording, also called recording on demand, is often
confused with “random recording." Selective recording is not
random. Selective recording effectively puts you in control of
when you record – in real time. Using this on demand recording
functionality, you opt to record a call with a single mouse click
while the call is occurring.
Learn to be demanding. Record only
the calls you want to. Just click a button and Voxida immediately
records. Voxida enables you
to quality monitor and initiate recordings through the Monitor
and Record on Demand interface even if your PBX/PABX does not
have this expensive feature.
It's also helpful to note that you can also record all call center calls with full time recording . Voxida has the speed and storage to catch, catalog and retrieve all of your vital calls. Any Voxida solution will allow you to specify which extension or radio channel will be recorded, and if this recording will be done full time or when you specify.
How Voxida Obeys Your Every Recording Wish
Just say go. Voxida is already actively "listening" to
every call in your call center. If you have Record on Demand enabled on your unit
or on a single channel, all you have to do is click record when
you want to capture a call as it happens.
About Voxida's built-in agility to record on demand, on schedule and full time
For full-time call recording,
scheduled recording, random and record on demand requirements,
Voxida accommodates your most diverse and dynamic contact center
needs. With Voxida, it is easily
configurable to record all lines, all of the time, or to record
only when you want it to. These settings are available on a per channel, or per extension,
basis. You can also simply apply a single setting to your entire site.
See the page on real time Quality
Monitoring for an introduction to Live Monitoring and to
understand why this quality assurance feature can dramatically change how your
call center functions.
Want more? Let's talk about your call center recording options at 1-800-828-9428 or 1-650-728-9428 or email Accurate's
business development team for a perfect fit solution for
your call recording needs.
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