|
| |
|
|
| |
Quality Call Monitoring for Customer Contact Centers Optimize agent performance and ensure quality in your contact center
These days, operating a contact center is expensive. Analytic
reporting. Agent training. High turnover rates. Losing a customer.
Neglecting opportunities to provide excellent service and upsell.
Using Voxida, the integrated contact center recording and quality monitoring platform, proactively enables your Supervisors. It alerts you
to potential problems before they occur, giving you real-time
quality monitoring controls. Here's how we help you continue
to provide the exceptional service you are known for.
Ensure quality in your call center
When you quality-monitor customer calls, you get real-time data
about agent performance, and often identify potential problems before
they happen. You automatically see the agents and channels in your
center or group. Just select the agents or channels that you wish
to monitor and exercise the full controls to listen, comment,
flag and record the agent calls while they are occurring. This can all be done while actively reviewing
and replaying other calls so you can optimize your time while
ensuring quality in real time, for all your contact center's calls.
Train contact center agents
Empowered agents are vital assets to your company. Helping users
understand how to handle calls and optimizing the caller's experience
are valuable both to your bottom line and in encouraging agents
to continue to succeed.
Recorded calls are an excellent tool to discuss and use in agent
training and quality review meetings. You can select calls to
burn to a custom DVD to utilize in creating a realistic curriculum
that is specific to your contact center.
Reduce costs
(... and become the envy of other customer contact center
operators.)
Telephone Quality Monitoring is part of the standard Voxida
offering. Save money on this expensive PBX feature and sweeten
your bottom line with Voxida. Your job is easier and you are
assured, through Accurate Always' ongoing innovation, that you
will protect your investment and continue to achieve more.
Interested in learning more? You can see the Voxida contact center quality monitoring and call recording systems now.
Want to talk? Email the Accurate Always
business development team for a perfect-fit solution for your
call center, or call 1-800-828-9428 or 1-650-728-9428
for immediate assistance.
|
|
| |
|
|
|
|
