Integrated agent, supervisor, manager and administrator user tracking for system audit and reporting
An automatic user action tracking mechanism for monitoring appropriate system use, Voxida Track provides the information you need to better evaluate activity in your contact center. You can report on a specific user's history, and within seconds you can see vital performance data including playback, monitoring, exporting and emailing of calls, and if they have run, or otherwise shared, call center analytic reports and other call data.
Voxida Track also records all administrative functions, including permission and configuration changes, user and group administration and more.
Voxida Track is an essential piece in many corporate and healthcare security audit plans as it rapidly provides the information that you need to present for third party verification or internal review. Email us for a demo today.