Voxida Record™- Call Center Recording Software

The Voxida software suite allows you to record calls full time, on demand or by schedule. Most organizations using Voxida utilize the full time capture capabilities to log all of the digital or VoIP telephone, intercom or radio conversations in their facilities.

The Voxida call center recording software captures all conversations

If you are interested in recording conversations for compliance, quality assurance, auditing or liability reduction, full-time recording is a good option for your center. Industries including customer support, healthcare, public safety, financial organizations, aerospace and defense often choose to do this for their critical call capture, as it can be done on all lines- all of the time- or by schedule, on a per extension/channel basis.

The full time call recording challenge

When you capture all telephone and radio calls, you have orders of magnitude more records than you would if you only recorded selectively/on demand. This requires system speed, intelligent online storage and reliable, fully managed call archiving to accurately record and retrieve these calls without system latency. Accurate Always built the Voxida systems to handle all your calls, all of the time, and to retrieve large volumes of call data in seconds, with the easy-to-use Voxida Viewer interface.

A powerful, friendly interface and robust database helps you find the conversations that you need. The Voxida contact center software suite gives you the tools to initiate a highly targeted, granular search right away. You can find calls as soon as they have went back on-hook or even while they are occurring, via the quality monitoring interface, which helps you get real time analytics and listen to conversations- live- for quality assurance.

Ready to talk more? Contact the Accurate Always business development team about the Voxida call center reporting software solutions now.