Secure, easy-to-use communications recording solutions
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Comprehensive Call Recording Software and Appliances

We specialize in delivering industry-leading call recording software that enables organizations to capture, manage, and analyze voice and video communications. With a focus on ease-of-use, security, and insightful analytics, the Voxida solutions have been trusted for over two decades.

The Voxida voice and video software and appliances are used to reduce liability, ensure regulatory compliance, increase profitability, and improve customer and patient interactions while easily fitting into existing work-flows and onsite technology. Users can retrieve calls, monitor their quality and report on them, all using a single interface in standalone or multi-site environments.

Securely access and manage recordings
Train, verify, and maintain compliance
Mitigate risk through compatability

Trusted by global enterprise leaders

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Why Use Voxida to record voice and video communications?

The Voxida call recording software and on premise appliances are used by all sizes of businesses and organizations, worldwide. You can count on Voxida for:

Demonstrating Compliance

Many industries, such as financial services, healthcare, and public safety, have strict regulations and compliance standards that require the recording and retention of communications. Voxida's compliance recording features help organizations meet these requirements easily.

Security and Risk Management

In sensitive environments, such as emergency services or financial institutions, call recording is essential for security and risk management purposes. It enables monitoring flagging and reporting on critical communications, ensuring compliance with security protocols for risk and liability mitigation.

Real-Time Monitoring

Some call recording systems, including Voxida, offer real-time monitoring capabilities, allowing supervisors to listen in on calls or intervene if necessary to provide immediate assistance to agents.

Dispute Resolution and Evidence

Call recordings serve as crucial evidence in case of disputes or legal matters. Having accurate and clear call recordings can help resolve conflicts and protect organizations from liability.

Performance Evaluation

Managers can use call recordings to assess employee performance, identify strengths, and address weaknesses. This data-driven approach helps enhance overall team performance.

User-Friendly Interface

Voxida presents an intuitive and user-friendly interface, making it easy for authorized personnel to search, retrieve, and manage call recordings efficiently.

Training and Coaching

The recorded calls can be used as training material for new employees or as examples in coaching sessions to improve customer service skills and techniques.

Quality Assurance and Training

Call recording and analysis allows organizations to monitor and evaluate customer interactions for quality assurance purposes. It helps identify areas for improvement in customer service and provides valuable material for employee training and coaching. Flagging, commenting, annotating and sharing calls and documents are standard features.

Insights and Analytics

Voxida's call recording systems come with analytics and reporting tools that provide valuable insights into customer behavior, market trends, and operational efficiency. Organizations can use this data to make informed business decisions.

Scalability and Reliability

Voxida is known for its scalability and reliability, making it suitable for small businesses as well as large enterprises. Its ability to handle a high volume of calls and support redundant storage solutions makes it a popular choice for mission-critical operations.

Voice and video call recording software and appliances

Voxida Software SuiteThe Voxida call recording software suite records, monitors and reports on calls
Voxida Additional ModulesAdditional software enhancements build on the Voxida software suite
SystemsWe also offer a turnkey solution with the Voxida appliances
×Accurate Always’ ISO 9001:2015 registration
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