Accurate Always Expands Voxida Call Recording Suite with PatientTrack for Healthcare

Voxida PatientTrack™ includes MRN Integration and Case ID Integration

Half Moon Bay, CA – June 17th, 2019, Accurate Always Inc., a leading provider of integrated communications recording and analysis solutions, announced the addition Voxida PatientTrack™ to its Voxida Call Recording Suite. Voxida PatientTrack enables doctors, nurses and agents to securely access and report on a patient’s communication history using their unique Medical Record Number (MRN), Case ID, Social Security Number or Patient ID throughout the entire healthcare contact center.  Clinicians, agents and schedulers can save time by easily accessing a patient’s call history and drive better decision-making by putting the interaction history all in one easy-to-view and manage workspace.

Incorporating patient call recordings with Electronic Health Records (EHR) and the ability to easily retrieve them via Voxida PatientTrack without requiring third party integrations for data input is an industry first. The immediate advantages are numerous and include giving healthcare providers easy access to critical patient data, which can be leveraged to increase productivity and improve clinical decision making while allowing for enhanced revenue opportunities at the hospital or health care facility.

“Today’s healthcare contact centers are swamped with data, and struggle for useful patient information, which is key in ensuring the quality of care. By the time the right information is located and digested, the opening for critical patient decisions may have passed, Voxida PatientTrack closes that gap,” said Kate Haley, CMO of Accurate Always.

Full time voice call recording with rules-based records retention, combined with the use of integrated analytics, is now in high demand by healthcare organizations that need to comply with increasingly complex privacy compliance regulations, such as HIPAA, MIPPA and HITECH. With Voxida PatientTrack, Healthcare organizations can be compliant, and patient care can be optimized, all while reducing cost.

 “Tracking patient communications by unique identifiers like MRN or Case IDs is a key component to understanding and improving the patient experience,” said Yousef Shemisa, CTO of Accurate Always. “Our streamlined implementation of Voxida PatientTrack makes it possible for healthcare organizations to quickly assess patient needs and act in their best interest as well as meeting government regulations and audit requirements.”

Voxida Call Recording Suite with Patient Track Features

• Comprehensively manage integrated patient data
• Improve patient care and overall satisfaction through quality of service
• Minimize delay in care and reduce patient churn
• Train new staff to comply with established regulations and operational policies

• Capture patient/provider conversations
• Record conversations full time, on demand or by schedule for a single location or across multiple centers and campuses
• Easily enter Medical Record Numbers (MRN) by phone or user-friendly computer application
• Achieve call recording compliance with HIPAA/MIPPA regulations

• Efficient playback features that can be activated based on different search parameters, including MRN, SSN, Case ID, Patient ID, agent or other custom fields
• Listen to critical conversations that have already occurred, or while they’re in progress

• Securely retrieve calls via a single user interface, regardless of location
• Run detailed reports by patient MRN, Case ID, department, agent and incident
• Keep detailed records of activities with pharmacies and insurance companies
• Securely share patient communications with authorized parties
• Quickly demonstrate regulatory compliance for third-party audits with full system resource tracking and exportable reports, which can be used with Voxida CenterSecure

Voxida PatientTrack makes it possible for healthcare organizations to quickly assess patient needs and act, as well as meet government regulations and audit requirements.

About Accurate Always Inc.
Founded in 2003, Accurate Always is a leading provider of intuitive, comprehensive communications recording and analysis solutions for healthcare, enterprise contact centers and government. Organizations use this intelligence to analyze customer interactions, capture business intelligence, continuously improve their operations, train agents, and ensure quality interactions to positively impact their bottom-line. The Voxida recording platform quickly fits within existing telecom infrastructures, is compatible with leading PBX platforms, and is easily scalable for growing organizations. For more information visit www.accuratealways.com/healthcare

Accurate Always, PatientTrack, CenterSecure, the Accurate Always logo and Voxida are trademarks of Accurate Always. Other company and product names may be trademarks of their respective owners.