Half Moon Bay, CA - July 31, 2012 - Accurate Always, Inc today announced the launch of an educational VoIP call recording website, which aims to simplify enterprise VoIP call recording by helping readers intelligently design and implement a comprehensive IP voice recording system from the start. As there are many proprietary IP-enabled PBX, gateways, media servers, SIP trunks and other ways to interface while recording IP voice, Accurate Always provides a map, with clear access to information and additional resources, which are helpful when determining how to best record VoIP calls with any call recording system.
“It is increasingly important to us to be a resource, ever available to the contact center and community and government” said Kate Haley, CMO at Accurate Always. “There’s a lot of confusion about how to best record proprietary VoIP systems, which we’ve seen directly impact project risk and cost. This site is just one of the ways that we try to provide straight-forward information to the call center and facility managers that need it most.”
Accurate Always is committed to providing advice in a vendor-neutral context. Having engineered the Voxida call recording solutions which have been deployed in diverse call centers, worldwide, since 2003, Accurate Always has addressed many call recording challenges enterprises face when interfacing with proprietary VoIP, digital and analog interfaces, both on the trunk and station-side, as well as recording video. While their call center recording platform, Voxida, is a featured example, the information is portable to the evaluation of any enterprise VoIP recording system and aids in understanding the technology at large.
Accurate Always provides the tools organizations need to record, monitor, retrieve and manage their VoIP and digital call and video communications with their Voxida appliances. Voxida is used to reduce liability, ensure regulatory compliance and to improve customer interaction quality, while easily fitting into existing work-flows and telecom setups. Calls can be retrieved, reported on and monitored using a single user-friendly interface, in standalone or multi-site environments. Accurate Always serves a variety of market segments, including healthcare, aerospace, defense and other diverse contact centers, worldwide, for customers including Stanford University and Hospitals, American Healthways, Sage, SAIC, Sunoco, CSC, Cambrex and Boeing. Learn more about Accurate Always and what they offer.
Accurate Always, Inc’s Media Contact