Accurate Always' Voxida Solution Chosen to Record All Voice Communications at Air Canada's New Operations Center
Capturing Air-to-Ground, Ground-to-Air and Ground-to-Ground Communications for Operations and ATC in OC
Half Moon Bay, California, USA – October 20th, 2013 – Air Canada’s state-of-the-art new facility in Brampton, Ontario is positioned to be the global leader of airline operations centers (OC). With future-focused engineering, hardened facilities and a keen eye on key performance metrics, every aspect is focused on achieving operational excellence and every technology decision counts, including the OC’s selection of a voice recording solution.
“We do risk assessments on everything,” said Catherine Brassard, Senior Director of Operations Excellence and Continuous Improvement at Air Canada. “We picked Accurate Always as they turned out to be the reliable, proven leader. Everything we look at has to answer the same questions: How do they perform? Are they tried; true; tested? How can we rate their corporate integrity? Will they work with us, and our customers?” Brassard continued, “We got the best product for the center in Voxida.”
Accurate Always, is focused on providing upon providing mission-critical digital voice recording systems for airline operation centers, ATC and other aerospace concerns. The Voxida turnkey systems are field-proven in diverse commercial and governmental aviation environments worldwide, recording HF, VHF and UHF radio, telephone, intercom and video communications for instant replay, real-time monitoring, and analysis.
“We have been extremely lucky over the years to have worked on truly inspiring projects,” said Yousef Shemisa, CTO at Accurate Always Inc. “Air Canada’s new operations center is one of the most impressive works of technical and process engineering we’ve seen and we look forward to continuing to support them in the future.”
About Air Canada
Air Canada is Canada's largest domestic and international airline serving more than 175 destinations on five continents. Canada's flag carrier is among the 20 largest airlines in the world and in 2012 served close to 35 million customers. Air Canada provides scheduled passenger service directly to 60 Canadian cities, 53 destinations in the United States and 67 cities in Europe, the Middle East, Asia, Australia, the Caribbean, Mexico and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,328 destinations in 195 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. In 2013, Air Canada was ranked for a fourth consecutive year "Best Airline in North America" in a worldwide survey of more than 18 million airline passengers conducted by Skytrax.
About Accurate Always Inc.
Accurate Always Inc. provides intuitive, cost-effective, complete communications recording and analysis solutions with their exclusive Voxida platform. Voxida is designed for rapid implementation and has been engineered to easily fit within existing work-flows and telecom infrastructures. Clients can record, monitor and report on vital communications from a variety of interfaces including IP, digital and analog telephones and radios, turrets, intercoms, computer screens and intelligent video. Enterprises use this intelligence to continuously improve their operations, train agents, ensure quality interactions and positively impact their bottom-line. Accurate Always has customers in both stand-alone and multi-site environments, including Air Canada, BAE Systems, Boeing, BP, China Airlines, DHL, Lockheed Martin, Sunoco, the US government and other public and private institutions worldwide. For more information, please visit http://www.accuratealways.com