Communications Recording Solutions
by Industry

We engineer and offer the Voxida solutions to customers that need a reliable, secure, easy-to-use software or appliance-based call recording solution. Voxida is used to reduce liability, maintain compliance, verify transactions, improve customer service, train agents and improve call center operations. 

Want to see how this works in your call center or organization? The links below will guide you to industry-specific pages so you can see how Voxida is being used in environments like yours.

Teleworkers

Customer Support

Government

Healthcare

Finance

Commercial Aviation

Public Safety

Security

Additional Industries

• Reduce call center agent training costs
• Track key clients and customers
• Verify buy and sell orders
• Immediately reconstruct incidents
• Help you dispatch appropriate resources
• Monitor agent calls to assure quality customer interactions
• Actively share vital call data with satellite offices and staff in the field
• Email or export call records, per custom business rules
• Get real-time analytics and comprehensive call center reporting software tools
• Archive conversations for rapid retrieval

You can trust the Voxida proven communications monitoring and call recording solutions to scale effortlessly to meet your growing needs. Voxida supports both digital and analog interfaces for telephone and radio, and all major proprietary digital PBX systems and is used for VoIP call recording. In action, the Voxida servers are currently supporting up to 480 lines and 1,000,000+ channel-hours, per appliance, in customer contact centers and in industries including healthcare, financial, legal and public safety.

Our team is also a helpful resource that you can utilize when evaluating call recording and monitoring for compliance, agent training and quality assurance. Please contact us if you'd like some assistance.