Customer contact centers are dynamic.
Agents need to perform and upsell. Managers need to be empowered. Relationships
are key. We can help. Voxida streamlined solutions deliver unparalleled
functionality to ensure long-term relationships with your call center customers.
Voxida provides immediate access to vital records and the ability to create custom agent training tools from actual conversations. You can also email select telephone calls for immediate action, and quality monitor agents in real time.
Our service, support, and ongoing education resources ensure that your investment will be protected, your staff trained, and your contact center operational for years to come.
Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your call center. The Voxida appliances combine the hardware and contact center recording software required to capture customer-agent interactions and quality monitor calls. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality assurance and full-time, or selective, call recording tools for technical support desks and multimedia contact centers that record inbound and outbound calls.
Voxida is offered as a comprehensive call recording solution that combines the hardware and call recording software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls.
Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and assure quality in your call center.