Customer Interaction Recording for Contact Centers

Record calls, train agents and assure quality interactions

Customer contact centers are dynamic. Agents need to perform and upsell. Managers need to be empowered. Relationships are key. We can help. Voxida streamlined solutions deliver unparalleled functionality to ensure long-term relationships with your call center customers.

Voxida provides immediate access to vital records and the ability to create custom agent training tools from actual conversations. You can also email select telephone calls for immediate action, run reports demonstrate compliance and quality monitor calls in real-time.

Our service, support, and ongoing education resources ensure that your investment will be protected, your staff trained, and your contact center operational for years to come.

The Voxida Optimized Voice and Screen Recording Software and Appliances

Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your call center. The Voxida appliances combine the hardware and contact center recording software required to capture customer-agent interactions and quality monitor calls. Need a turnkey solution? There are also several appliance options that may be used to record in your center.