Cisco UCM, CCE, CCX and CallManager VoIP Recording Solutions

IP voice recording and quality monitoring systems that work with your existing Cisco network

The Voxida solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise PBX and gateway models and protocols such as Cisco Skinny/SCCP. When you record Cisco phone calls all associated details are captured with the audio, which is important when you need to find, report on, and analyze your communications.

Search through your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return all calls that fit within your search criteria. Additionally, Voxida allows you to securely live monitor IP voice conversations over your private network while they are being captured.

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Cisco VoIP recording model support includes the
  • Cisco CallManager / Unified Communications Manager models
  • Cisco CallManager Express / Unified Contact Center Express (CCX) series
  • Cisco Unified Contact Center Enterprise (CCE) systems

The Voxida VoIP Call Recording and Quality Assurance Systems

Voxida is offered as a comprehensive call recording solution that combines the hardware and call recording software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls.

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Voxida Software Suite

The Voxida Call Center Recording Software Suite

Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and assure quality in your call center.

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Voxida Additional Modules

Optional Voxida Call Recording
Software Modules

The Voxida Call Recording Software Suite allows you to quality monitor, record calls full-time, on-demand, or by schedule and run custom contact center reports. Accurate Always offers additional call center software modules to further enhance your experience with Voxida.

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The Voxida Optimized IP Voice Recording Systems with Full, Integrated Cisco CallManager, Cisco Skinny (SCCP), CCX and CCE Support

Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers for inbound and outbound calls. You can see the available call recording systems here:

The Voxida Voice software suite records and monitors Cisco VoIP calls

Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your center's volume, workflow and budget. Contact us at 1-800-828-9428 to talk to our sales engineers today about Cisco IP voice call recording or you can send us an email for an immediate response.

Recording interfaces
Enabling mission success:
a Voxida case study
Reference Clients

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