Customer contact centers are dynamic.
Agents need to perform and upsell. Managers need to be empowered. Relationships
are key. We can help. Voxida streamlined solutions deliver unparalleled
functionality to ensure long-term relationships with your call center customers.
Voxida provides immediate access to vital records and the ability to create custom agent training tools from actual conversations. You can also email select telephone calls for immediate action, and quality monitor agents in real time.
Our service, support, and ongoing education resources ensure that your investment will be protected, your staff trained, and your contact center operational for years to come.
Need more information about customer/agent interaction recording in contact centers? Just call 1-800-828-9428 or send us an email.
Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your call center. The Voxida appliances combine the hardware and contact center software required to record customer-agent interactions and quality monitor calls. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality assurance and full-time, or selective, call recording tools for technical support desks and multimedia contact centers that record inbound and outbound calls.
Voxida Call Recording and Quality Monitoring Systems
Voxida is offered as a comprehensive solution that combines the hardware and call center recording software required to capture and monitor VoIP, digital or analog phone, radio and video communications in a single appliance. There are several primary models that may be used in your center which you can explore below.
Voxida Contact Center Recording Software Suite
Voxida is designed to respond to your center's demands, accommodate your work-flow and efficiently capture, monitor, report and replay your customer-agent conversations. The primary Voxida Software Suite includes the tools you need to easily record and quality monitor customer calls and also train your contact center agents.
Optional Voxida Call Recording Modules
The Voxida Call Recording Software Suite allows you to quality monitor customer-agent calls, record calls full-time, on-demand, or by schedule, and run custom contact center reports. Accurate Always offers additional software modules to enhance your experience with Voxida, add additional security, ease audits, track interactions and more.