Healthcare Call Center

Quality Assurance Systems

HIPAA Compliant Call Recording and Quality Assurance Solutions for Healthcare

Secure contact center telephone quality monitoring, compliance, disease management and verification solutions for hospitals, insurance and healthcare providers

Voxida responds to today's healthcare contact center's unique call recording and retrieval requirements by enabling your organization to:

The Voxida call recording and quality monitoring software for healthcare is also ideal for interdepartmental communication, dictation requirements, order verification, professional billing and call sharing. Records are organized in permanent, secure, searchable storage, enabling delivery of improved, streamlined customer care. We offer rapid deployment, full verification, call accounting and the peace of mind that comes with full, fail-over compliance.

See the Voxida healthcare solutions for governmental organizations >>

Whether you need to monitor satellite agencies, train new staff, track and search records, monitor disease management telecommunications or immediately access vital conversations and verbal orders, Voxida delivers. You will benefit from our professional experience and proven technology, training and support to increase return on investment and improve business performance. Learn more about the Voxida product suite.


Voxida Call Recording and Quality Assurance Systems

Voxida is offered as a comprehensive contact center recording solution that combines the hardware and call recording software required to record, quality monitor, report and archive VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls in healthcare and hospital campus environments.

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Voxida Software Suite

Voxida Contact Center Recording Software Suite

The primary Voxida Software Suite for hospitals, insurance and other healthcare organizations includes the tools you need to record calls and assure quality interactions. Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your communications while assuring quality patient care, and helping in agent training, in real-time.

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Voxida Additional Modules

Optional Voxida Call Recording Software Modules

The Voxida call recording Software Suite for hospitals and healthcare organizations allows you to quality monitor nurse or patient calls, record calls full-time, on-demand, or by schedule and run custom contact center reports using the reporting software tools. Accurate Always offers additional call center software modules for hospitals and campuses further enhance your experience with Voxida.

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