Healthcare Call Center

Quality Assurance Systems

HIPAA Compliant Call Recording and Monitoring Solutions for Healthcare

Secure contact center telephone quality monitoring, compliance, disease management and verification solutions for hospitals, insurance and healthcare providers

Voxida responds to today's healthcare contact center's unique call recording and retrieval requirements by enabling your organization to:

The Voxida healthcare call recording and quality monitoring software is also ideal for interdepartmental communication, dictation requirements, order verification, professional billing and call sharing. Records are organized in permanent, secure, searchable storage, enabling delivery of improved, streamlined customer care. We offer rapid deployment, full verification, call accounting and the peace of mind that comes with full, fail-over compliance.

Whether you need to monitor satellite agencies, train new staff, track and search records, monitor disease management telecommunications or immediately access vital conversations and verbal orders, Voxida delivers. You will benefit from our professional experience and proven technology, training and support to increase return on investment and improve business performance.

For more information about Voxida contact center recording solutions for healthcare, insurance, disease management programs and hospitals please contact us at 1-800-828-9428 or send us an email for an immediate response.

About Accurate Always

Accurate Always provides the tools healthcare organizations and hospitals need to record, monitor, retrieve and manage their voice and video communications with our Voxida systems. Accurate Always has customers on five continents, including Stanford University and Hospitals, American Healthways, Sage, SAIC, CSC, Cambrex and Boeing. Voxida is used to reduce liability, ensure regulatory compliance and to improve customer interaction quality while easily fitting into existing work-flows and onsite technology. Calls can be retrieved, reported on and monitored using a single user-friendly interface, in stand alone or multi-site environments. Learn more about Accurate Always and What We Offer.
Systems

The Voxida Call Recording and Quality Assurance Systems

Voxida is offered as a comprehensive call recording solution that combines the hardware and call recording software required to capture and monitor VoIP, digital or analog phone or radio communications. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls.

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Voxida Software Suite

Voxida Communications Recording Software Suite

Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your telephone calls. The primary Voxida Software Suite includes the tools you need to record calls and assure quality in your call center.

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Voxida Additional Modules

Optional Voxida Call Recording Software Modules

The Voxida Call Recording Software Suite allows you to quality monitor, record calls full-time, on-demand, or by schedule and run custom contact center reports. Accurate Always offers additional call center software modules to further enhance your experience with Voxida.

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