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How to Record Cisco Skinny / SCCP Calls

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Recording Cisco Skinny, or SCCP (Skinny Call Control Protocol), calls typically requires the use of third-party call recording solutions that are specifically designed to work with SCCP. These solutions offer the most advanced features to capture, tag, report on and retain calls.

SCCP is a proprietary signaling protocol used by Cisco Unified IP Phones to communicate with Cisco Unified Communications Manager or “CUCM” (formerly known as Cisco CallManager). The call recording software selected should be designed and field-proven for recording Cisco SCCP sessions. To further ensure compatibility the solution should be sourced from a Cisco solution provider partner, such as Accurate Always Inc. who has been providing the Voxida unified communications recording systems and software for two decades to government, healthcare, finance and all shapes and sizes of contact centers.

When approaching a SCCP call recording project, first identify your project team. You will need basic system information about how Cisco is deployed in your organization and what your recording goals are. Commonly businesses record calls to ensure communications compliance, train agents, verify agent/caller interactions, process improvement and enhance customer care.

From there a Voxida sales engineer will be able to answer any questions, provide a private demo, and architect a solution to present to you and your team. Voxida software and turnkey systems are built-to-order and designed to work in your Cisco environment in a way that best supports your internal processes. 

Voxida can be hand-built and installed in as few at 30 days and have you recording as soon as day one of the rollout. During install engineers work with your resources to deploy software and/or hardware components within your network infrastructure. Then they set up retention and security policies. Ultimately users are trained. 

Voxida is intuitive to use so a standard user can be up to speed in an just a hour of included training. Skinny call recording policies will be set in Voxida that allow you to record calls full time, all the time (also known as 100% recording or automatic recording), by schedule, or on demand. The recording modality can be specified on a phone-by-phone basis. You should determine which SCCP calls should be recorded—for example: all calls, specific extensions, or certain call types. The call recording solution will be configured to adhere to these policies.

A final testing and verification stage is required in any successful project. It’s essential that the call recording setup functions as expected. By making test calls and verifying that the calls are being recorded and stored correctly we are able to ensure project success. Further, we perform quality checks to ensure the recorded audio is clear and intelligible. The Voxida team does this, as well as analyzing 24x7 traffic on your SCCP recorder, during the installation period to ensure that all is functioning as expected.

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Learn more about Cisco recording:

Contact our sales engineers for more information and specifics on Cisco Skinny recording capabilities available with your specific Cisco collaboration environment. We’re happy to share best practices in a vendor-neutral context, and look forward to connecting soon.

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