Call recording and monitoring solutions that work with your existing
Telex C-Soft Dispatch Console infrastructure
Communication recording, analysis and archiving systems are needed in comprehensive command and control environments. Voxida, manufactured and supported by Accurate Always Inc, is engineered to work with the Telex C-Soft consoles.
Voxida captures all associated call details along with the audio, which allows you to find, report on, and analyze your communications quickly and easily. Video, data and telemetry communications can also be recorded by the Voxida hardware and software solutions.
Search your records by operator, group, extension, channel, date, time, duration, comment, flag or other customizable fields and Voxida will immediately return every call recording that fits your search criteria. Additionally, Voxida allows you to securely live-monitor calls over your private network while they are being recorded.
Of note, Accurate Always Inc. also offers a MILSPEC recording appliances with the Milvox line to record communications for small to large scale deployments.
All Voxida C2 Recorders are proven for
Many industries, such as financial services, healthcare, and public safety, have strict regulations and compliance standards that require the recording and retention of communications. Voxida's compliance recording features help organizations meet these requirements easily.
In sensitive environments, such as emergency services or financial institutions, call recording is essential for security and risk management purposes. It enables monitoring flagging and reporting on critical communications, ensuring compliance with security protocols for risk and liability mitigation.
Some call recording systems, including Voxida, offer real-time monitoring capabilities, allowing supervisors to listen in on calls or intervene if necessary to provide immediate assistance to agents.
Call recordings serve as crucial evidence in case of disputes or legal matters. Having accurate and clear call recordings can help resolve conflicts and protect organizations from liability.
Managers can use call recordings to assess employee performance, identify strengths, and address weaknesses. This data-driven approach helps enhance overall team performance.
Voxida presents an intuitive and user-friendly interface, making it easy for authorized personnel to search, retrieve, and manage call recordings efficiently.
The recorded calls can be used as training material for new employees or as examples in coaching sessions to improve customer service skills and techniques.
Call recording and analysis allows organizations to monitor and evaluate customer interactions for quality assurance purposes. It helps identify areas for improvement in customer service and provides valuable material for employee training and coaching. Flagging, commenting, annotating and sharing calls and documents are standard features.
Voxida's call recording systems come with analytics and reporting tools that provide valuable insights into customer behavior, market trends, and operational efficiency. Organizations can use this data to make informed business decisions.
Voxida is known for its scalability and reliability, making it suitable for small businesses as well as large enterprises. Its ability to handle a high volume of calls and support redundant storage solutions makes it a popular choice for mission-critical operations.
Voice and video call recording software and appliances
The Voxida call recording software suite records, monitors and reports on calls
Additional software enhancements build on the Voxida software suite
We also offer a turnkey solution with the Voxida appliancesThe Voxida Optimized Digital, Analog and IP Voice and Video Recorder Systems
Voxida is offered both as a software-only and a turnkey solution providing the tools needed to record critical communications for incident reconstruction, compliance, training and post action review. There are several primary hardware appliances that you can use to record calls in your center, each of which provide comprehensive monitoring and call recording tools.
You can see the available systems here
About Telex
Telex is a brand that is well-known for its professional audio communication equipment, particularly intercom systems and related accessories. Telex intercom systems and C-Soft dispatch consoles are designed to facilitate clear and efficient communication between different teams and individuals within a production or event environment. Their solutions are comprised of wired and wireless intercom systems, party-line intercoms, digital matrix systems, and headsets with noise-canceling capabilities.
Telex's communication equipment is widely used in settings where reliable and real-time communication is critical to ensuring smooth operations and coordination. The brand has built a reputation for providing high-quality, durable, and user-friendly products that meet the demanding needs of professionals in various communication-intensive fields.
Next Steps
Let Accurate Always assess your requirements and propose a solution that is a fit for your call volume, workflow and budget. For more information about recording Telex intercom calls please send our sales engineers an email or use our contact form to set up a private web demo.
Enabling Mission Success:
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