Call recording software and appliances that work with your existing Zetron infrastructure
Communication recording, analysis and archiving systems are needed in comprehensive command and control environments. Voxida, manufactured and supported by Accurate Always Inc, is engineered to work with the Zetron ACOM Console Platform.
Voxida captures all associated call details along with the audio, which allows you to find, report on, and analyze your communications quickly and easily. Video, data and telemetry communications can also be recorded by the Voxida hardware and software solutions.
Search your records by operator, group, extension, channel, date, time, duration, comment, flag or other customizable fields and Voxida will immediately return every call recording that fits your search criteria. Additionally, Voxida allows you to securely live-monitor calls over your private network while they are being recorded.
Of note, Accurate Always Inc. also offers a MILSPEC recording appliances with the Milvox line to record communications for small to large scale deployments.
All Voxida C2 Recorders are proven for
Many industries, such as financial services, healthcare, and public safety, have strict regulations and compliance standards that require the recording and retention of communications. Voxida's compliance recording features help organizations meet these requirements easily.
In sensitive environments, such as emergency services or financial institutions, call recording is essential for security and risk management purposes. It enables monitoring flagging and reporting on critical communications, ensuring compliance with security protocols for risk and liability mitigation.
Some call recording systems, including Voxida, offer real-time monitoring capabilities, allowing supervisors to listen in on calls or intervene if necessary to provide immediate assistance to agents.
Call recordings serve as crucial evidence in case of disputes or legal matters. Having accurate and clear call recordings can help resolve conflicts and protect organizations from liability.
Managers can use call recordings to assess employee performance, identify strengths, and address weaknesses. This data-driven approach helps enhance overall team performance.
Voxida presents an intuitive and user-friendly interface, making it easy for authorized personnel to search, retrieve, and manage call recordings efficiently.
The recorded calls can be used as training material for new employees or as examples in coaching sessions to improve customer service skills and techniques.
Call recording and analysis allows organizations to monitor and evaluate customer interactions for quality assurance purposes. It helps identify areas for improvement in customer service and provides valuable material for employee training and coaching. Flagging, commenting, annotating and sharing calls and documents are standard features.
Voxida's call recording systems come with analytics and reporting tools that provide valuable insights into customer behavior, market trends, and operational efficiency. Organizations can use this data to make informed business decisions.
Voxida is known for its scalability and reliability, making it suitable for small businesses as well as large enterprises. Its ability to handle a high volume of calls and support redundant storage solutions makes it a popular choice for mission-critical operations.
Voice and video call recording software and appliances
The Voxida call recording software suite records, monitors and reports on calls
Additional software enhancements build on the Voxida software suite
We also offer a turnkey solution with the Voxida appliancesThe Voxida Optimized Digital, Analog and IP Voice and Video Recorder Systems
Voxida is offered both as a software-only and a turnkey solution providing the tools needed to record critical communications for incident reconstruction, compliance, training and post action review. There are several primary hardware appliances that you can use to record calls in your center, each of which provide comprehensive monitoring and call recording tools.
You can see the available systems here
About Zetron
Zetron specializes in providing mission-critical communication solutions for public safety, transportation, utilities, and other industries. The company is known for its expertise in developing and deploying advanced communication technologies, like the ACOM platofrm, that help organizations manage and coordinate critical operations effectively.
Zetron offers dispatch console systems that enable operators to efficiently manage and coordinate communication between field personnel and emergency response teams. These consoles are designed to handle multiple communication channels, including voice, data, and video.
The company provides integrated command and control solutions that bring together various communication and information sources to create a unified operational picture for organizations, especially in emergency response scenarios. Their radio dispatch systems are designed to work seamlessly with different types of radio networks, allowing users to communicate with mobile and portable radios effectively.
Next Steps
Let Accurate Always assess your requirements and propose a solution that is a fit for your call volume, workflow and budget. For more information about recording Zetron calls please send our sales engineers an email or use our contact form to set up a private web demo.
Enabling Mission Success:
Reference Clients