Avaya Call Recording Software and Appliances

Compliant call recording for your existing Avaya infrastructure

The Voxida call recorders fully support both your current and future telecom environments. Voxida is engineered to work with enterprise Avaya IP, digital and analog PBX models and media gateways. The solutions capture all associated details along with the call audio, which allows you to find, report on, and analyze your communications quickly and easily.

Search your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return every call recording that fits your search criteria. Additionally, Voxida allows you to live-monitor calls over your private network while they are being recorded, with the utmost security.

Supported Avaya systems include

The Voxida Optimized IP Recording Systems with Full, Integrated Avaya Communications Manager and Avaya IP Office and Aura Call Recording Support

You can use Voxida to increase profitability while exceeding customer satisfaction goals in your contact center or governmental organization. Voxida is a turnkey solution that combines the hardware and software needed to record customer/agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that you can use to record calls in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers that wish to capture inbound and outbound calls.

Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your call volume, workflow and budget. For more information about recording Avaya G3, Avaya Aura Communications Manager (ACM), IP Office or other Nortel or Avaya PBX calls contact us using the button on the right. We look forward to talking with you.