Record Ericsson Calls with Digital/TDM Phones

Call recording software and appliances that work with Ericsson phones

The Voxida solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise PBX models. All associated call details are recorded with the audio, which is important when you need to find, report on, and analyze your communications.

Search through your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return all calls that fit within your search criteria. Additionally, Voxida allows you to securely live-monitor conversations over your private network while they are being logged.

Ericsson PBX support includes PBX such as the

• Ericsson MD110; and
• Ericsson Business phone systems

The Voxida Optimized IP Voice and Screen Recording Systems with Full Ericsson Support

Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers for inbound and outbound calls.

Let Accurate Always assess your requirements and propose a solution that is a fit for your call volume, workflow and budget. Contact us to talk to our sales engineers today about recording calls from your Business Phone or MD110 PBX/PABX. You can also send us an email for an immediate response.