NEC Call Recording with VoIP and Digital Phones

Call recording software and systems that work with your existing NEC network

The Voxida call recording and monitoring solutions fully support your current, and future, telecom environment. Voxida is engineered to work with enterprise NEC PBX models. All associated call details are recorded with the call audio, which is important when you need to find, report on, and analyze your communications.

Search through your records by agent, group, extension, ANI, DNIS, date, time, duration, comment, flag or other customizable fields, and Voxida will immediately return all calls that fit within your search criteria. Additionally, Voxida allows you to securely live-monitor calls over your private network while they are being recorded.

NEC digital and VoIP recording support includes

Optimized Recording Software and Systems with Full, Integrated NEC TDM and VoIP PBX Call Recording Support

Voxida can be used to increase profitability while allowing you to exceed customer satisfaction goals in your contact center. Voxida is offered as a turnkey solution, that combines the hardware and software required to record customer-agent interactions and quality monitor calls in your center in a single appliance. There are several primary hardware appliances that may be used to record in your center, each of which provide comprehensive quality monitoring and full-time or selective call recording tools for technical support desks and multimedia contact centers for inbound and outbound calls.

Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your call volume, workflow and budget. Contact our sales engineers today about recording calls with your NEC PBX or send us an email.