Learn about call recording and monitoring
When you're looking for a call recording solution, there are a
lot of things to consider. All of the sudden you'll find yourself
thinking about telephony connections, when to record and how
to best monitor your center for quality and performance, agent training, and
to maximize customer retention.
We've included the resources in this section so you can quickly
review what you already know about recording inbound or outbound call center calls full time
and recording telephone calls selectively/on demand
. We've also shared a little
about what we've learned about notification requirements. There's
a section that shows you some common connections, which will
begin to address how the Voxida digital voice recurring systems
will function in your call center.
Check out the section on call center quality assurance
that is written
expressly for help desks and incoming customer contact centers.
There's a lot to know and this is just an introduction to some
of the things to consider when implementing a recording and monitoring
We're also happy to talk with you directly. Email the Accurate
to discuss additional considerations
when you're planning to grow or introduce a new call recording
solution into your contact center.
See more about our onsite
training and web-based educational resources here
A special note for Voxida University 2017
Please visit VoxidaU.com
to attend the 2017 training sessions. If you have any questions,
the Voxida University student support crew