Learn about call recording and monitoring

When you're looking for a call recording solution, there are a lot of things to consider. All of the sudden you'll find yourself thinking about telephony connections, when to record and how to best monitor your center for quality and performance, agent training, and to maximize customer retention.

We've included the resources in this section so you can quickly review what you already know about recording inbound or outbound call center calls full time and recording telephone calls selectively/on demand. We've also shared a little about what we've learned about notification requirements. There's a section that shows you some common connections, which will begin to address how the Voxida digital voice recurring systems will function in your call center.

Check out the section on call center quality assurance that is written expressly for help desks and incoming customer contact centers. There's a lot to know and this is just an introduction to some of the things to consider when implementing a recording and monitoring solution.

We're also happy to talk with you directly. Email the Accurate Always' team to discuss additional considerations when you're planning to grow or introduce a new call recording solution into your contact center.

See more about our onsite training and web-based educational resources here.

A special note for Voxida University 2017 enrollees: Please visit VoxidaU.com to attend the 2017 training sessions. If you have any questions, please email the Voxida University student support crew.