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Essential Cybersecurity Considerations When Recording Calls

Maintaining cyber security to protect voice and video communications

Cybersecurity is an ongoing process that needs to be thought out to protect your voice and video call recordings. It is a multi-faceted effort that involves a combination of technological, organizational, and human-focused strategies. We’ll look at some steps you can take to enhance your cybersecurity posture.

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Developing a risk management strategy that outlines how to mitigate identified risks is job one. You will need to establish clear and comprehensive cybersecurity policies and procedures that are communicated to all staff as you will need to ensure that employees understand and follow these policies. The most successful employee trainings include communicating guidelines for secure access, data handling, incident response, and audit.

Do not forget to safeguard call recording software and systems as they store highly sensitive information. It helps to work with a vendor like Accurate Always Inc., that has been vetted by all branches of the US military and governmental agencies, when planning to keep your call recordings secure as they can help you get it configured correctly and assist in ongoing monitoring for compliance.  Their Voxida call recording systems and software and Milvox MILSPEC communication capture systems have been deployed in government, contact centers and additional industries since 2004.

Call Recording

It is best practice to segment your network to limit lateral movement in case of a breach. Secure all devices with up-to-date antivirus software, encryption, and security patches and take an in-depth look at your communications recording architecture, call archival and system access as well. Learn more about communications recording security now.

Cybersecurity often mandates that you encrypt sensitive data, both in transit and at rest. Regularly backup critical data and test the restoration process. Also, be sure to develop a detailed incident response plan outlining steps to take in case of a cyber incident.

It’s extremely important to assess the cybersecurity practices of your vendors and third-party partners. You will want to ensure they adhere to security standards and protocols that match your organization's requirements. Look for companies that have deep knowledge of leading secuirty practices and a proven track record of securing mission critical communications systems.

Remember that cybersecurity is not a one-time effort. It requires vigilance, dedication, and a proactive approach to stay ahead of evolving cyber threats. Regularly reassess and update your cybersecurity measures to ensure that you're effectively safeguarding your organization's digital assets and sensitive information. Get more information about safeguarding your voice and video communications now.

Voxida is an important part of your cyber secure unified communication systems. Learn more about Voxida now or schedule a demo.

Voice and video call recording software and appliances

Voxida Software SuiteThe Voxida call recording software suite records, monitors and reports on calls
Voxida Additional ModulesAdditional software enhancements build on the Voxida software suite
SystemsWe also offer a turnkey solution with the Voxida appliances

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