Record all of the calls, all of the
time and by schedule
If you are interested in capturing calls for compliance or liability
reduction, full-time recording is a good option for your contact
center. Industries including public safety, financial, healthcare,
aerospace often choose full-time recording for their mission-critical
call capture. This can be accomplished on all lines, all
of the time, or by schedule on a per extension/channel basis.
The 100% recording challenge
When you record full-time, you have more records than you would
if you only selectively recorded calls. This requires system speed,
intelligent online storage and reliable, managed archiving. Accurate
Always built the Voxida digital and VoIP call recording systems to handle all your calls, all of the time,
and to retrieve large volumes of call data from the RAID hard
drives, NAS or DVD archived calls.
Voxida gets the job done with a solid architecture, rapid response
times with on-the-fly call processing, and a fully customizable
suite of archiving solutions available to your through a user-friendly interface. What you need is what you get.
With Voxida's lean architecture, search and review tools, and
large online storage capabilities, full-time conversation capture is accomplished
in real time, allowing you to comment, flag and annotate calls
as they occur. Excellent compression, without audio quality degradation,
allows you to store otherwise unheard-of amounts of data on Voxida
for immediate recall. Because Voxida compresses calls as they happen,
system latencies are a thing of the past.
for agents, extensions, groups and channels with schedules
you design and apply
Itís helpful to know that even if you are recording calls all of the time,
Voxida allows you to limit your recording to occur
during a defined schedule, for certain extensions, call types
or other criteria that you can specify.
One of the more powerful features that Voxida offers is the ability
for a manager or supervisor to create and assign custom call recording
schedules. These schedules allow for 100%/full-time recording
during a work shift, by channel or port, and for specific agent
training and review.
Voxida also offers comprehensive contact center reporting software which allow
you to see data on the scheduled periods, providing
valuable analytics about the agent and work group performance
in your contact center.
During these scheduled periods, supervisors still have quality
monitoring control and a suite of real-time review tools
available for live call analysis.
Fully Flexible Call Recording
For full-time recording, scheduled recording or on demand call recording needs, Voxida accommodates your most diverse and
dynamic contact center requirements. Voxida is easily
configured to record all lines full time, record telephone
and radio calls by schedule, or selectively. These
settings are available on a channel-by-channel, or an extension-by-extension, basis and you can instantly apply
a single setting to your entire site, saving time and ensuring