Whether you are operating a single or multiple site call center, or undertaking a governmental project, there are often disparate communications systems that need to be recorded. An enterprise PBX could host a mix of TDM, VoIP and analog phones. Sometimes radio, or other trunk or line-side technologies, have to be accounted for. Recording all of that is frequently needlessly complicated in the market... or even claimed to be impossible. It doesn't have to be that way.
Your need for a hybrid communications recording system might be temporary, while you replace legacy equipment, or a permanent solution. Your telephony topology may shift as workforces move to a home-based model during the COVID-19 pandemic, and many telecommunications departments need to implement a recording solution for remote workers, as well as having a plan for bringing staff back on site in the future without needing to forklift the previous call recording system out.
At these times this requires unforeseen agility to be able to make this changes quickly, and keep it within budget, while providing a solution that will still work once things go back to normal. Over the past 17 years Voxida, Accurate Always' communications recording solution, has been supporting hybrid recording in this fashion. Learn more about the platform and contact us to discuss how we can make recording painless in your project.