On-Demand Telephone Recording

Record inbound outbound contact center telephone calls on demand

Learn to be demanding and capture only the calls you want to. By simply clicking a button the Voxida phone recording software immediately records your call. Voxida enables you to quality monitor and initiate recordings through the Voxida Record on Demand software even if your phone system does not have this feature.

It's also helpful to note that you can also record all calls when desired. Voxida has the speed and storage to capture, catalog and retrieve all of your vital calls. Any Voxida solution will allow you to specify which extension or channel will be recorded, and if this recording will be done full time or just when you specify.

Voxida is already actively paying attention to every call that is on a line that is elgible for recording. If you have Record on Demand enabled all you have to do is click record when you want to capture a call. You can also monitor the call audio to ensure agent/caller interaction quality, and utilize the rest of the call center software suite.

Record calls on demand, per schedule and full time out of the box

For full-time call recording, scheduled, random and record on demand requirements, Voxida accommodates your most diverse and dynamic contact center needs. Voxida is easily configured to capture all of the conversations, all of the time, or to record only when you want it to. These settings are available on a per channel, or per extension, basis. You can also simply apply a single setting to your entire site.

Want to learn more? See the page on real-time quality monitoring calls for an introduction to live monitoring and to understand why this quality assurance feature can dramatically change how your center functions.