Selective/On-Demand Contact Center Telephone Recording
Selectively record inbound & outbound contact center telephone calls on demand
Learn to be demanding.
the calls you want to.
Just click a button and Voxida appliances immediately
record your call. Voxida enables you
to quality monitor and initiate recordings through the Monitor
and Record on Demand software
even if your PBX
/PABX does not
have this expensive feature.
It's also helpful to note that you can also record all conversations
. Voxida has the speed and storage to capture, catalog and retrieve all of your vital calls. Any Voxida solution will allow you to specify which extension or radio channel will be recorded, and if this recording will be done full time or just when you specify.
Just say go.
How Voxida obeys your every wish
Voxida is already actively "listening" to
every call in your call center. If you have Record on Demand enabled on your unit
or on a single channel, all you have to do is click record when
you want to capture a call as it happens.
About Voxida's built-in agility to record on demand, per schedule and full time
For full-time call recording
scheduled, random and record on demand requirements,
Voxida accommodates your most diverse and dynamic contact center
configured to capture all of the conversations, all of the time, or to record
only when you want it to. These settings are available on a per channel, or per extension,
basis. You can also simply apply a single setting to your entire site.
See the page on real-time quality
for an introduction to live monitoring and to
understand why this quality assurance feature can dramatically change how your contact center
Want more? Email the Accurate Always
business development team
for a perfect fit solution for