Call Recording Connections Count

Information about digital voice recording connections to VoIP and digital/TDM PBX, T1/ E1 telecom interfaces, radio and turrets in your center

Connections are key when recording calls in your center. Depending on where you connect the Voxida call recording and monitoring systems, you can get a richer level of call detail, effectively quality monitor agent calls for quality, or simply save money. We'll try to help you make some sense out of getting connected here.

First off, it's good to know that a single Voxida appliance can be outfitted to capture and monitor VoIP/IP communications, proprietary PBX phone systems (with analog, VoIP or TDM signaling), various trunk and station/extension-side interfaces, radio and video at once. Not bad for a day's worth of work.

When you're choosing a call recording solution know that there are a few possibilites for installation. The options that are available to you depend on what type of lines you have coming into your center and what level of call detail that you wish to capture. As always, Voxida scales to accommodate all connections and whatever call recording granularity you need... easily, on time and on budget.

If you are wondering about communication system support, please see the Integrations section of the site.

Supported interface list for call recording and monitoring with Voxida

Here's some information about what you can expect Voxida to do in relation to your telephone and radio system set-up. We'll also address the recording benefits for each of the following scenarios. Learn more about:

• Recording VoIP calls
• Trunk-side call recording
• Station-side call recording with a PBX
• Turret recording
• Two-way radio call monitoring and recording
• Analog interface recording
• Screen and video recording
• Multiple site recording scenarios

We should also Voxida is versatile and can be installed as part of a larger communication network, or simply run on your local machine. Either deployment scenario delivers the same recording and review functionality.