Connections are key when recording calls in your center. Depending on where you connect the Voxida call recording and monitoring systems, you can get a richer level of call detail, effectively quality monitor agent calls for quality, or simply save money. We'll try to help you make some sense out of getting connected here.
First off, it's good to know that a single Voxida appliance can be outfitted to capture and monitor VoIP/IP communications, proprietary PBX phone systems (with analog, VoIP or TDM signaling), various trunk and station/extension-side interfaces, radio and video at once. Not bad for a day's worth of work.
When you're choosing a call recording solution, know that there are a few possibilites for installation. The options that are available to you depend on what type of lines you have coming into your call center and what level of call detail that you wish to capture. As always, Voxida scales to accommodate all connections and whatever call recording granularity you need: easily, on time and on budget.
Here's some information about what you can expect Voxida to do in relation to your telephone and radio system set-up. We'll also address the recording benefits for each of the following scenarios. Learn more about:
We should also Voxida is versatile and can be installed as part of a larger communication network, or simply run on your local machine. Either deployment scenario delivers the same recording and review functionality.
If you have any questions, please contact us we will assess your call recording and quality monitoring requirements and propose a solution that is a fit for your call volume, workflow and budget. Send us an email for further assistance.