Most of today's contact centers record telephone calls on the station-side as they often have initiatives that require full call detail reporting. Technical support desks, customer contact centers, law offices, and healthcare organizations generally choose this approach.
Accurate Always solutions support the vast majority of enterprise digital, analog and VoIP PBX systems. For a partial listing of the supported PBX by manufacturer, please see the links below:
If you have any questions, please contact us and we will assess your requirements and propose a solution that is a fit for your call volume, workflow and budget.