Most of today's contact centers record telephone calls on the station-side as they often have initiatives that require full call detail reporting. Technical support desks, customer contact centers, law offices, and healthcare organizations generally choose this approach.
Accurate Always solutions support the vast majority of enterprise digital, analog and VoIP PBX systems. For a partial listing of the supported PBX by manufacturer, please see the links below:
The Voxida call recording software suite records, monitors and reports on calls
Additional software enhancements build on the Voxida software suite
We also offer a turnkey solution with the Voxida recorder appliancesIf you have any questions, please contact us and we will assess your requirements and propose a solution that is a fit for your call volume, workflow and budget.