Accurate Always partners with you to evaluate, design and deploy call recording and monitoring initiatives in your center
Every organization has different communication recording requirements. Agents could be in a single site, or they could be in geo-diverse contact centers. Objectives could include assuring quality customer-agent interactions, training staff, reducing liability or hundreds of constantly evolving requirements, which, once achieved, they can further drive your center to excellence.
Voxida, Accurate Always voice and video recording software and appliances, were engineered to fit into your work-flow and to interface, out of the box, with your existing VoIP phones, telecom trunks, digital PBX, video, turrets and intercom in your current-- and future-- technology roadmap.
As your solution is hand-tailored in our Silicon Valley facility, we can plan for any archival and data retention requirements, set up permissions schemes that match your security mandates, and much more.
Do you have specific security concerns for governmental applications? We can also build to suit there. Simply contact us.
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Voxida Overview: Meet the Voxida 