Service and Support
Your ongoing relationship with Accurate Always and Voxida
We are ready to fully support you and those that you count on
to directly install and implement your Voxida digital voice recording system.
Voxida has a private web-based knowledge center for customers
and for the Accurate Authorized field support technicians. The
latest documentation, training, tips and tricks and direct contacts
for those that can help out, in whatever way necessary, are available
for your immediate use. Our online meeting center allows immediate,
one-on-one interaction with our staff so that they will always
be informed and supported, as they support your center.
Some key resources
- Voxida U – Online Learning Portal for computer-based training
- Online Meeting Center
- One-on-one training and support
- An extensive knowledge base for support staff
- Personal contacts inside Accurate Always
- 800 toll-free support number
- Web service
- Priority Service Program for expedited responses and rapid,
- Local support in key areas
- Remote upgrades, training and support
We offer a free,
full Voxida software technology refresh with our Priority Service Program (PSP).
This means that those that opt for the PSP not only get spare-in-the-air
component replacement, expedited service, and a personal senior
technician here at Accurate Always - they also receive free Voxida call recording software upgrades and an extended warranty during their enrollment. The upgrades are full-version
upgrades, not mere bug fixes and patches. This is just part of
our ongoing commitment to helping your contact center stay on
the leading edge.
Voxida support works. Please contact us for additional information on the support program and our record breaking support response and resolution times.
Still looking for a digital voice call recording and monitoring solution? Meet Voxida here.