Service and Support

Your ongoing relationship with Accurate Always and Voxida

We are ready to fully support you and those that you count on to directly install and implement your Voxida digital voice recording system.

We offer a full Voxida software technology refresh with our Priority Service Program (PSP). This means that those that opt for the PSP not only get spare-in-the-air component replacement, expedited service, and a personal senior technician here at Accurate Always - they also receive free Voxida call recording software upgrades and an extended warranty during their enrollment. The upgrades are full-version upgrades, not mere bug fixes and patches. This is just part of our ongoing commitment to helping your contact center stay on the leading edge.

Some key resources

• Voxida U Online Learning Portal for computer-based training
  
• Online Meeting Center
  
• One-on-one training and support
  
• An extensive knowledge base for support staff
  
• Personal contacts inside Accurate Always
  
• 800 toll-free support number
• Web service
• Priority Service Program for expedited responses and rapid, onsite assistance
• Remote upgrades, training and support

Voxida support works. Please contact us for additional information on the support program and our record breaking support response and resolution times.

Still looking for a digital voice call recording and monitoring solution? Meet Voxida here.