Service and Support
Your ongoing relationship with Accurate Always and Voxida
We are ready to fully support you and those that you count on to directly install and implement your Voxida digital voice recording system.Voxida has a private web-based knowledge center for customers and for the Accurate Authorized field support technicians. The latest documentation, training, tips and tricks and direct contacts for those that can help out, in whatever way necessary, are available for your immediate use. Our online meeting center allows immediate, one-on-one interaction with our staff so that they will always be informed and supported, as they support your center.
- Voxida U – Online Learning Portal for computer-based training
- Online Meeting Center
- One-on-one training and support
- An extensive knowledge base for support staff
- Personal contacts inside Accurate Always
- 800 toll-free support number
- Web service
- Priority Service Program for expedited responses and rapid, onsite assistance
- Local support in key areas
- Remote upgrades, training and support
Some key resources
We offer a free, full Voxida software technology refresh with our Priority Service Program (PSP). This means that those that opt for the PSP not only get spare-in-the-air component replacement, expedited service, and a personal senior technician here at Accurate Always - they also receive free Voxida call recording software upgrades and an extended warranty during their enrollment. The upgrades are full-version upgrades, not mere bug fixes and patches. This is just part of our ongoing commitment to helping your contact center stay on the leading edge.
Voxida support works. Please contact us for additional information on the support program and our record breaking support response and resolution times.
Still looking for a digital voice call recording and monitoring solution? Meet Voxida here.
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