Customizable recording triggers ensure that you get the call and all associated details including time, date, agent, group, ANI/DNIS, direction, type, comments and other customizable fields. When you want to review a call, you can use the equally responsive search interface to retrieve your calls for email, export, review, and annotation. Voxida processes calls on-the-fly, ensuring immediate call retrieval and playback.
Voxida drives enterprise-level client-server recording and archiving with powerful database search and retrieval features. Combining the ease of a point-and-click interface with the efficiency and power of a LAN/WAN-based server system, Voxida provides seamless, secure call data access from any networked client workstation. Here's more information about how you interact with Voxida.
With support for 75+ PBX platforms, Voxida provides unmatched flexibility when integrating with proprietary digital and VoIP PBX systems. Voxida provides advanced call progress and call monitoring features, without the need for complicated and limiting station-side digital to analog converters or adapters. Voxida can record and playback digital radio, telephone, VoIP, intercom and turrets calls in a single appliance. See a list of the supported interfaces for enterprise call recording.
Do you have several locations that need to be recorded? Contact us for information on centralized administration for multiple contact centers and we'll help design a solution to fit your needs.
System security is provided through physical keylock controls as well as through fully integrated Windows authentication and user permissions management. The Voxida digital voice recording appliances are readily tailored to your existing network environment, making deployment intelligent, rapid and seamless.
The Voxida 3175 is designed to meet the needs of small, growing contact centers.The Voxida 3275 series is focused on providing mid-sized units for serious, accessible recording and live monitoring in mid-sized contact centers. The 3375 series appliances are enterprise-class call recording solutions, offering unprecedented power, capacity and performance for both high-traffic centers and mission-critical environments.
The Voxida digital voice recording systems are assembled, hand-configured, fully tested and burned-in at our Silicon Valley, CA, USA facilities.