Voxida is designed to respond to your demands, accommodate your work-flow and efficiently capture, monitor, report and replay your VoIP, digital and analog conversations. The primary Voxida Software Suite includes the tools you need to record calls.
Voxida's newest contact center software offering, the Voxida Heartbeat, provides up-to-date information on your center's utilization, traffic and resource allocations via user-friendly periodic alerts. Voxida also self-monitors its health and sends diagnostics to system administrators using the Heartbeat software, which lessens administrative overhead. the Voxida Heartbeat is now being offered at no additional cost. Learn more about this opportunity.
Using role, site-wide or user-based permissions, you can enable or disable the items in the call recording software suite to suit your requirements. For example, you can record most of the phones full time, some on demand and yet others on a scheduled basis. Your administrator can specify if quality monitoring is possible on a given extension or channel as well.
All Voxida solutions address your needs today, while providing the tools that you need through times of change and growth. If you need to modify your contact center recording set up, which often happens when your telecom environment changes in the future, Voxida can rapidly adapt, usually without an additional charge.