Voxida is designed to respond to your demands, accommodate your work-flow, and efficiently record, monitor, report and replay your calls. The primary Voxida Software Suite includes the tools you need for a successful call recording project.
Voxida Viewer, the user-friendly client application, provides users with the tools they need to assure quality interactions, get real-time call center diagnostics and review calls after they have transpired — or even while they are still in progress. Learn more about the core offering below.
Using role, site-wide or user-based permissions, you can enable or disable the items in the recording software suite to suit your requirements. For example, you can record most of the phones full time, some on demand, and yet others on a scheduled basis. Your administrator can specify if quality monitoring is possible on a given extension or channel as well.
All Voxida solutions address your needs today, while providing the tools that you need through times of change and growth. If you need to modify your center's recording set up, which often happens when telecom environments change in the future, Voxida can rapidly adapt, usually without an additional charge.