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Voxida CenterSecure

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Pipeline innovation award runner-up 2015

“In the wake of several large scale data breaches, Accurate Always is coming to market with a new product to protect the most sensitive data and potentially prevent such data breaches,” said Scott St. John, Executive Editor at Pipeline. “Their 2015 Innovation Awards submission not only showed an innovative approach to address this critical industry issue, it showed the potential to have a lasting impact that gets at the core of the underground data market.”

The Ultimate Call Center Audit Tool for Highly Regulated Industries Government, Healthcare, and Financial Institutions

Constantly evolving privacy regulations in the U.S., the European Union, and other countries are governing usage policies of customer information, healthcare records and certain financial data. FIPS, GLBA, HIPAA, HITECH, PCI, and others have become part of the common language used among contact centers healthcare organizations and governmental entities. All of these regulations require enforcement to be constant and demonstrable, regardless of whether the information stays within corporate walls.

Voxida CenterSecure™ answers compliance needs by providing a 360° view of every user action. With an automatic user action tracking mechanism, CenterSecure reports on all log ins, log outs, commands issued, searches executed, calls monitored, files played back, documents shared and reports ran by any given user—anytime. CenterSecure also records all administrative functions, including permission and configuration changes, user and group administration and more.

Within seconds an organization can track communication asset breaches across the enterprise. Conduct compliance reviews, with a detailed report that can be generated immediately saving countless man-hours and expense. CenterSecure is the essential tool for any audit process as it rapidly provides the information that's required for third party verification, internal reviews or to export for a watertight chronicle of a given interaction as evidence in a court of law.

Voxida CenterSecure features

Capture, Track and Playback Access and Administer Demonstrate Complete Compliance

CenterSecure allows you to quickly and easily monitor and evaluate activity in your call center, healthcare or governmental organization to uphold your compliance standards. Learn more about the Voxida Call Recording Suite.

Please contact us for more information about Voxida CenterSecure™.

×Accurate Always’ ISO 9001:2015 registration