Steps to implementation
Gather intelligence on your contact center utilization, agent-caller interactions and overall performance with custom, easy-to-use, call center reports
Voxida goes way beyond just getting call audio. It not only records conversations, but also is at work capturing, and filtering, large volumes of meta data which provides essential information about your operations.
Run a Voxida call center report to utilize this vast intelligence, and get immediate data about your contact center's call handling, so you can immediately determine how to most effectively utilize internal resources. When you analyze communications using the Voxida reporting interface, you can see what's working, and what isn't, so you can quickly applaud, or correct, agent performance. As such, Voxida Reports are a cornerstone of an effective call center agent training and review initiative.
Voxida's powerful search capability finds calls that have already transpired for review. The quality monitoring software allows you to see center wide call-flow analytics and monitor calls in progress. Finally the Voxida call center reporting software pulls this data together in a friendly, user customized format that can be used to train agents, review calls, audit interactions and share critical communication data.
Voxida Overview: Meet the Voxida 
Learn about end-to-end 